Computer Repair and PC Support across the UK

As Featured in the Guardian

Free Computer Support Forum

Email Related Issues

Topic:

Problem downloading emails with attachments from BT via POP

Posted by: Tony N.      15 Apr 2012 @ 20:01
Problem downloading emails with attachments from BT via POP

I have a strange problem with my in-laws bt mail account. They use Windows mail and any email with a photo attachment over approx 2mb in size locks up the download to Windows mail, with

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.btinternet.com', Server: 'mail.btinternet.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F

Thinking it was in their settings I set up to access their account from Outlook 2010 from my computer in the USA, and got the same response. I didn't use SSL in this setup, having seen some posts about it not being needed. Outlook has no problems downloading the same email when sent to my address.

So I've come to the conclusiion that the problem is with the BT/Yahoo link to POP, but I cannot find any settings that might affect this within BT/Yahoo.

I would be grateful for any ideas of where to look.

Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      16 Apr 2012 @ 16:53
RE: Problem downloading emails with attachments from BT via POP

If you are using mail.btinternet.com as the POP server, the correct setting are port 110 (not port 995) and SSL should be off.
You only need SSL on with port 995 if you are using the american Yahoo servers instead

21 of 39 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Richard B. PCIQ IT ProfessionalIT Professional in Edinburgh, EH1      16 Apr 2012 @ 21:40
RE: Problem downloading emails with attachments from BT via POP

Settings for BT are:

username: email@btinternet.com
pop and smtp: mail.btinternet.com
NO SSL, ports 25 and 110
user authentication turned on.

21 of 40 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      16 Apr 2012 @ 22:08
RE: Problem downloading emails with attachments from BT via POP

just checked to make sure - if you need to use SSL then the Yahoo server settings are

Yahoo Incoming Mail Server (POP3) - pop.mail.yahoo.com (SSL enabled, port 465)

Yahoo Outgoing Mail Server (SMTP) - smtp.mail.yahoo.com (SSL enabled, port 995)

These will work with BTBroadband mail, as long as POP is turned on at the servers
Just use the normal BT logon credentials with these. They're useful to know for those times when BT's servers go down (which is more common than it should be...)

21 of 39 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Alan D. PCIQ IT ProfessionalIT Professional in Oakham, LE15      18 Apr 2012 @ 19:46
RE: Problem downloading emails with attachments from BT via POP

I have seen a couple of people with problems downloading emails with big attachments from BT recently. You could try checking the server timeout settings in Outlook. It may be that with the extra overhead of SSL, the PC is timing out.

21 of 39 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Tony N.      26 Apr 2012 @ 16:54
RE: Problem downloading emails with attachments from BT via POP

Thank you for all of your ideas. I have had a chance to try them, but still have the same problem with the bt servers without SSL, and I couldn't connect using the yahoo servers at all, it wouldn't accept the username and password although I know that they were correct.

21 of 39 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      26 Apr 2012 @ 17:32
RE: Problem downloading emails with attachments from BT via POP

if you use the Yahoo servers you have to use the full logon name - joebloggs@btinternet.com rather than just the joebloggs you can get away with on the BT servers
In settings, try increasing the wait time to several minutes

21 of 39 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Tony N.      26 Apr 2012 @ 23:45
RE: Problem downloading emails with attachments from BT via POP

I used the full email address, didn't even know that with the BT server you didn't need to, and I have the timeout set to 5 mins, which is the max. It actually comes up with the message way before the 5 mins has passed though.

21 of 39 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Alan D. PCIQ IT ProfessionalIT Professional in Oakham, LE15      28 Apr 2012 @ 19:41
RE: Problem downloading emails with attachments from BT via POP

I got called out to another customer today with the same problem. I extended the timeout to the maximum - 5 minutes, but within about 1 minutes, I got the timeout error message. I think that BT/Yahoo must have put a timer at their end.

It is all very well for people with fast connections, but us country folk are lucky to get 1mbps sometimes. The only solution that I have found is to logon to Yahoo, and download the attachments as a zip file, then move the email to another folder, so it does not lock up the Inbox.

23 of 41 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      28 Apr 2012 @ 21:30
RE: Problem downloading emails with attachments from BT via POP

I saw a similar problem myself this week, internet connection at less than 1 mbps, large attach had locked-up the BTYahoo inbox since around 1st April. Timeout occured much faster than the specified wait time.

24 of 42 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: mugarura a.      8 May 2012 @ 21:14
RE: Problem downloading emails with attachments from BT via POP

hello, my usb modem(com3) has a problem called 7db25b07 82f8 46bf 8105 b58cc904722d. repair.1.ethernet. how can i resolve that issues. please your help is important

20 of 38 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      8 May 2012 @ 22:48
RE: Problem downloading emails with attachments from BT via POP

Well, a better approach would be to start a new thread with your question, rather than tacking it on to the end of another thread about a completely different problem.

21 of 39 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: John D.      5 Sep 2012 @ 12:41
RE: Problem downloading emails with attachments from BT via POP

Just spent a couple of hours with a friend on the exact same problem. The BT message boards are full of the same reports dating from around the time of this first post. Having used wireshark to see the traffic, I found that the BT servers time out when downloading attachments over slow links (in this case 0.25 Mb/s). I switched the mail client to use IMAP rather than POP. Settings are use SSL for IMAP on port 995, no SSL on SMTP port 25. Seems to work so far.

20 of 38 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      5 Sep 2012 @ 12:49
RE: Problem downloading emails with attachments from BT via POP

John

was that using the Yahoo servers for IMAP?

20 of 38 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      5 Sep 2012 @ 16:58
RE: Problem downloading emails with attachments from BT via POP

The trouble with IMAP is that over time you can build-up a big store of emails on the server. I have had problems with IMAP over a slow connection under such circumstances. So, John D, you might just be swapping a current problem for another problem that will arise later.

20 of 38 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Steve B.      19 Dec 2012 @ 16:31
RE: Problem downloading emails with attachments from BT via POP

I have the same problem with my neighbours PC. If he gets sent an attachment larger then 1MB it just blocks his inbox and no messages get through. Interestingly, I fix it by forwarding the message to another POP account he has configured and then deleting it from the inbox. The outstanding messages then are delivered to his Windows Mail Client OK. In addition the large attachment gets delivered to his inbox via the other POP account. Same PC, Same Broadband connection just a different ISP. This has to be a BT problem.

20 of 38 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      20 Dec 2012 @ 05:03
RE: Problem downloading emails with attachments from BT via POP

I'm absolutely sure this IS a BT problem but it has been going on since April 2012 with no sign of them doing anything to fix it!

It's actually become a nice little earner for me. A client calls me because they have stopped (or virtually stopped) receiving emails. I visit the client, we log on to their email via the BTYahoo web site. The oldest email not-received must then be removed from their Inbox. And this process repeated as necessary until all the blocked emails have been downloaded. in so-doing I have taught the client what to do next time so they don't need to call me in again. I have tried describing what to do over the telephone (as a free fix) but most clients prefer to pay for some one-to-one tuition.

20 of 38 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post

Do you need computer support?