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My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

Posted by: roger k.      12 Feb 2010 @ 14:59
My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

My Live mail account in windows 7 refuses to recognise my password since I removed the account and then had to retrieve it via a hard drive recovery program - because it took my other e mail account with it.

My question please - how do I solve the password problem or how do I remove Live mail without losing my other account ?

Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      12 Feb 2010 @ 17:47
RE: My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

Sorry but I for one don't understand what you are getting at
Can you try reposting rather more descripitively?

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Reply by: Kwesi T. PCIQ IT ProfessionalIT Professional in Hemel Hempstead, HP1      12 Feb 2010 @ 18:01
RE: My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

Live Mail, is your mail client. It may store your password but you can't reset it via this software. You need to contact your ISP or if you use a webmail account i.e Hotmail, logon to your mail account and you should find an option to reset the password

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      12 Feb 2010 @ 21:12
RE: My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

On old email programs you could have several accounts and all the incoming emails would get lumped together (by default). As I recall, Live Mail copied Thunderbird and segregates the mail from different accounts. If the password for one of your email account is not being accepted and you are sure the password is correct and the account is still active then the usual remedy if to create a new (duplicate) account then delete the old one. Since you may be loath to delete the old one, just change the settings so it does not try to receive any mail. Since you don't want this account you can miss out the stage of creating a new copy, just change the settings so it remains but is inactive.

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Reply by: roger .      13 Feb 2010 @ 19:19
RE: My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

Thankyou all for your replies. To respond - my ISP does not have control over Windows Live mail program so it cannot help overcome my password problem.

Creating another account - I did this - does not stop live mail flagging up the need to sign in and also refusing to deal with mail when I can't.

Fortunately despite this I can still recieve mail via my ISP account but the problem of re setting the password for Live mail or removing the Live mail account remains.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      13 Feb 2010 @ 20:33
RE: My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

please explain

Are you talking about a Microsoft Live mail mail account (what used to be an MSN account)
or are you talking about another companies mail account which you are accessing through the Live mail program?

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      13 Feb 2010 @ 21:36
RE: My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

Your ISP is correct. Any problem with Live Mail is YOUR problem, nothing to do with them. As you are not explaining yourself clearly I wonder if your problem is a fundamental misunderstanding of the way email works (when you look "under the bonnet"). You might wish to consider paying someone (from PCIQ, for example) to take a look at your problem and fix it for you. If not, you really do need to explain yourself more clearly.

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Reply by: roger .      18 Feb 2010 @ 20:17
RE: My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

Hallo again.

Thank you for your time. Not sure what more explaining I can do. My windows live mail is a windows 7 software program which requires me to sign in each time I seek my e mail on my machine. It is standard fare on every Windows 7 software.

As is often the way, there is no direct method of reaching Live mail to present my problem. Only FAQ's which do not address the refusal to recognise a password or the neeed to remove the program.

What else can I tell you ?

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      18 Feb 2010 @ 21:35
RE: My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

Okay, Live Mail is NOT part of Windows 7, it is an extra provided free by Microsoft, apparently without much in the way of technical support. If it came pre-installed on your computer that is because the manufacturer of your computer chose to put it there.

You should NOT need to sign to your mail account every time you use Live Mail to download your emails. Either you have not asked Windows Mail to remember your password, or MUCH MORE PROBABLY, the password you are submitting is not the correct password (or the login account is incorrect). Who is your email provider? Tell me that and I will tell you exactly what the settings should be. However I still think it sounds as if you do not understand what is happening and might be better off paying for your problems to be fixed.

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Reply by: Richard B. PCIQ IT ProfessionalIT Professional in Edinburgh, EH1      18 Feb 2010 @ 23:02
RE: My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

I suspect the OP has a live.co.uk or hotmail account.

Am I correct Roger?

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Reply by: Alan D. PCIQ IT ProfessionalIT Professional in Oakham, LE15      20 Feb 2010 @ 22:04
RE: My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

Another possibility is that the stored password is incorrect and gets rejected by the POP server each time.

Go into the Mail account settings, uncheck the box "Remember my password", save and exit Live Mail. Then go in again, and put the password in and ask it to "remember my password".

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Reply by: Roger .      2 Mar 2010 @ 04:56
RE: My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

Gentlemen thank so much for your attempts to help me. But you can't help an old fool. I paid for a remote access solution and discovered the problem was not my password but my account name. I had not realised my account name was mispelt in the original set up - this was uncovered by the wizard [like yourselves] who accessed that detail.
Again many thanks for your efforts.

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      2 Mar 2010 @ 08:24
RE: My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

Did you go with a PCIQ Professional for your "remote access solution"? I'm sure that would have been a lot cheaper than any service your ISP was offering.

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Reply by: Dave C. PCIQ IT ProfessionalIT Professional in Nuneaton, CV11      2 Mar 2010 @ 19:30
RE: My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

Roger, don't be too hard on yourself over this - I've lost track of the number of email and/or broadband router configurations I've had to fix. Usually the client will produce a little black book with the required details mis-recorded. Either the case is incorrect or more commonly decimal points missing. Sometimes I can guess a correct username but often I either have to ask for the original activation letters if available or phone their ISP for clarification.

We would appreciate you telling us how you came by your own 'Wizard' though.

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Reply by: roger .      2 Mar 2010 @ 19:34
RE: My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

My ISP couldn't actually help.
After appealing to PCIQ for remote control access experts [not something advertised by any of the participants] I recieved a number of offers.

Whether or not I used one of them I can't be certain as, in the absence of that information, I also googled various operators and finished up using a company in Gwent. Cost £15.

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Reply by: Dave C. PCIQ IT ProfessionalIT Professional in Nuneaton, CV11      2 Mar 2010 @ 20:40
RE: My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

Roger, thanks for the feedback.

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Reply by: Alan D. PCIQ IT ProfessionalIT Professional in Oakham, LE15      2 Mar 2010 @ 21:48
RE: My Live mail account in windows 7 refuses to recognise my password since I removed the account and t

Technical note: When faced with this king of problem on site, I often find that trying to connect to the POP server via Telnet will give an indication of what is wrong. If it is the username, you will normally get a rejection after the "USER" prompt, and before the "PASS" prompt. The normal syntax, in case you don't know, is "telnet pop.server.name 110" then "user username" then "pass password", it should reply "OK" if you get through. Control_Z will normally exit.

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