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Topic:

connection problem

Posted by: frederick h.      20 Mar 2010 @ 06:51
connection problem

although i can connect to web , internet explorer cannot display web pages , why ?

Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      20 Mar 2010 @ 08:37
RE: connection problem

please explain in more detail
how do you know you ARE connecting to "the web"?
what are you trying to connect with, and how?
I see this message was sent using a "3" dongle
IS that the connection and computer you say does not work?
we need

make/model of computer
version of windows
details of antivirus and firewall installed (if any)
details of your ISP
details of how you connect i.e make/model of modem or router
description of the symptoms
has it ever worked? or did it work and then stop? If so what happened to change it?
if you are trying to connect using a dongle, which town do you live in?

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      20 Mar 2010 @ 08:44
RE: connection problem

just a further word
If you are unable to answer these questions then there is no possibility of us being able to diagnose your problem through this forum
Instead if you still need help then I suggest you place a work request on our main page at http://www.pciq.con
That way one of our field service team can visit you and diagnose / resolve the problem for you

However - if you live in the country and you are trying to use a "3" dongle the problem may NOT be resolvable

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Reply by: frederick h.      20 Mar 2010 @ 11:23
RE: connection problem

hi , thanks for your response , ok here goes .

make and model is dell inspiron mini .
running windows 7 via an orange dongle .
thats how i know it connects because a small pop up screen when plugging in dongle gives this information .
when purchased it came with free trial of norton anti everything , the licence for this has run out and because there is meant to be better than norton on the market i did not renew , everything was working fine until a couple of days ago , speaking to a friend last night he wondered if the norton thing had somehow put a kind of block on now its out of date . hope this can help , also hope you can , many thanks

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      20 Mar 2010 @ 13:36
RE: connection problem

uninstall the norton software, and then re-enable the windows firewall and see if it connects then
If it does, then download and install one of the free antivirus programs - Microsoft Security Essentials will be good enough

Expired Norton software often does this - it locks out the firewall

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Reply by: frederick h.      20 Mar 2010 @ 13:48
RE: connection problem

thanks , next question , how do i do that , sorry but i am not that up on computing as yet .

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Reply by: Alan D. PCIQ IT ProfessionalIT Professional in Oakham, LE15      23 Mar 2010 @ 22:24
RE: connection problem

Press teh Start Button, select Control Panel, and look for Uninstall a Program. This will give a list of installed programs. Find Norton in the list, highlight it and select Uninstall.

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