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No Audio Device - Sound Drive? Computer Clean Up?

Posted by: elizabeth t.      18 Jul 2008 @ 12:13
No Audio Device - Sound Drive? Computer Clean Up?

Have (Windows XP 2000).Can Play BBC i player programms etc but there's no sound.Don't ask me to check whether "Mute is on" I've done that Via Speech,Sounds & Audio but it states no Audio Device,Also background is a very misty grey.
We have The CD ADSL Router Voyager 210 & Drivers Manual & Mesh Computers Recovery Disc CD ROM.
Tried to rectify matters but our efforts have been to no avail.Think Computer needs cleaning.
simple language please
Kind Regards
Liz

Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      18 Jul 2008 @ 13:07
RE: No Audio Device - Sound Drive? Computer Clean Up?

This is a perennial problem. The computer loses track of its audio output. If you have the Drivers disk for your computer, try re-installing the audio drivers. Then post back to let us know if that worked.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      18 Jul 2008 @ 13:57
RE: No Audio Device - Sound Drive? Computer Clean Up?

did you recently download an updated audio driver through Windows update? Microsoft mis-identifies some early versions of the Avance/Realtek AC97 sound chip and incorrectly installs a C-Media driver
If you are running Windows XP try the driver rollback tool. If you are running Windows 2000, then as Alan says, you need to reinstall the drivers from the driver CD
To get to the driver rollback tool the path is
start>control panel>system>hardware>device manager>sound video & game controllers>???AC97 audio>driver>roll back driver.
The bit I've marked as ???AC97 could be C-Media, Avance, Realtek, Sigmatel AC97

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      18 Jul 2008 @ 17:05
RE: No Audio Device - Sound Drive? Computer Clean Up?

Good point, Jon, but wouldn't Windows report an audio device if it thought there was one (even if the driver didn't work)?

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      18 Jul 2008 @ 20:18
RE: No Audio Device - Sound Drive? Computer Clean Up?

no - because the device cant start, the audio config utility assumes there's no device present
I've been caught by that one a couple of times

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Reply by: Jon W.      21 Jul 2008 @ 01:39
RE: No Audio Device - Sound Drive? Computer Clean Up?

Right click on "My Computer" the click "properties" now click on the "Hardware" tab, then click "Device Manager" Do you see any yellow question marks? If you do and notice its the sound (or dont see any sound / meggaphone) in your device manager. Double click on your yellow question mark. On the tabs go to "Driver" and it will say install driver or something along thoses lines. What you then need to do is click the next buttons (make sure you have your driver cd in your drive" then it will install automatically.

I notcied you said you dont get sound via he bbci player, do you get sound via your media player on your pc etc? if so then it might be a flash problem. Updating your flash player may solve it

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      21 Jul 2008 @ 11:34
RE: No Audio Device - Sound Drive? Computer Clean Up?

If I'm right and windows update has put the wrong driver in, then updating the driver won't work: it will simply continue to install the wrong one. You have to roll back the driver as I stated above
As the device was previously working this seems the most likely option

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      21 Jul 2008 @ 11:34
RE: No Audio Device - Sound Drive? Computer Clean Up?

If I'm right and windows update has put the wrong driver in, then updating the driver won't work: it will simply continue to install the wrong one. You have to roll back the driver as I stated above
As the device was previously working this seems the most likely option

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Reply by:  .      2 Aug 2008 @ 18:52
RE: No Audio Device - Sound Drive? Computer Clean Up?

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