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Packard Bell Recovery DVDs

Posted by: Colleen T.      28 Apr 2008 @ 10:30
Packard Bell Recovery DVDs

After following the procedure on my new PB Easynote and inserting the blank (new) DVD-R as requested, this is rejected and the request is repeated. I have tried formatted and unformatted DVDs and in desperation, DVD-RW and CD-Rs to no avail.

Help

Colleen

Reply by: Michael B. PCIQ IT ProfessionalIT Professional in Abercarn, NP11      28 Apr 2008 @ 11:15
RE: Packard Bell Recovery DVDs

Hi Colleen.

This could be the result of several issues.

Firstly it could be the blank DVD's themselves. Are you using 'Budget' DVD's? If you are, these are what we refer to as 'coasters' because that's all they're any use for due to their extremely high failure rate. Obtain a pack of high quality recordable DVD's such as TDK, Verbatim or Imation.

Secondly it could be a drive or software problem. I would suggest trying to burn some files to a blank DVD with the DVD burning software. Try to make sure it's a large amount of data to fully test the burn process, 1 or more files up to about 4GB worth of data, it doesn't really matter what files you choose as this is just to test the drive and the software.

Let us know how you get in with these steps and then we'll take it from there.

Kind Regards
Mike Barnes

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Reply by: Colleen T.      28 Apr 2008 @ 11:28
RE: Packard Bell Recovery DVDs

Thanks Mike. I'll try burning some data this afternoon and get back to you. My DVDs are Kodak DVD-R.

Colleen

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Reply by: Michael B. PCIQ IT ProfessionalIT Professional in Abercarn, NP11      28 Apr 2008 @ 11:36
RE: Packard Bell Recovery DVDs

Kodak should be fine. Check that the DVD drive is a multi-format drive as well, meaning that it supports both DVD-R and DVD+R. I'd be surprised if it wasn't but it's worth checking. It will usually say on the DVD drive itself what it supports. Any problem, let me have the exact model number and I can check that out for you.

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Reply by: Ian M. PCIQ IT ProfessionalIT Professional in Stoke-on-Trent, ST1      28 Apr 2008 @ 12:46
RE: Packard Bell Recovery DVDs

I know this sounds silly & patronising, but are you sure the DVD drive in your machine is a writer & not just a reader? As i say i know it sounds patronising, but you wouldn't believe teh amount of people who make this mistake, so i have to ask.

Also are you using burning software or are you just copy & pasting the files to the drive in the hope they will write in the same way as writing to a floppy disc or a USB pen-drive.

Also the windows wizards for backing up a drive aren't brilliant, it's much easier just to zip or archive the individual folders on your drive that you want to keep or preserve & then burn them to a disc as data.

Try downloading a program such as PowerISO or magicISO & try making an ISO image within the software & burning the image direct to disc instead of just using a program like Nero or Roxio to do a back-up.

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Reply by: Ian M. PCIQ IT ProfessionalIT Professional in Stoke-on-Trent, ST1      28 Apr 2008 @ 12:50
RE: Packard Bell Recovery DVDs

Also, (forgot to add) another reason the discs may be rejecting is becaue you are over-filling them.. trying to put more than their 4.7gb capacity of data onto the disc, so if for example you are trying to back-up a 40gb drive, you would need around 8-10 blank DVD's to transfer the entire HDD as the data won't fit onto a single DVD. as they say, you can't put a pint into a half-pint pot.

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Reply by: Michael B. PCIQ IT ProfessionalIT Professional in Abercarn, NP11      28 Apr 2008 @ 13:05
RE: Packard Bell Recovery DVDs

Ian, as Colleen stated she is following the instruction on the PB Easynote laptop to create the recovery disks so I think it goes without saying that she is using the DVD burning software supplied with the notebook and not trying to copy and paste.

Colleen, I have done a bit of further investigation for you on this and as far as I can tell Packard Bell laptops (the latest ones anyway) only seem to support DVDRW + R9 (DVD+R DL (also called DVD+R9) is a Dual Layer writeable DVD+R). You should be able to use DVD+R, DVD+RW, DVD+R DL and DVD+RW DL. Without knowing the specific model you have it is not possible for me to say for sure but if your laptop only supports the + format make sure you are not using DVD-R's.

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Reply by: Michael B. PCIQ IT ProfessionalIT Professional in Abercarn, NP11      28 Apr 2008 @ 13:08
RE: Packard Bell Recovery DVDs

Hi Colleen, just noticed that you already stated that they are Kodak DVD-R disks so this could be the problem. If your laptop only supports +R then your disks won't work.

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Reply by: Colleen T.      28 Apr 2008 @ 15:14
RE: Packard Bell Recovery DVDs

Hi Mike,

First, Thanks for all the advice which is much appreciated.

I tried burning a folder holding 3.58GB of data onto one of my DVDs. It seemed to be working OK until the estimated remaining time kept doubling - until it was 3hrs 8mins! At that point I cancelled. Most of the data appears to be there but not all.

I have to say I didn't realise there was such a vast array of different types of DVDs and CDs but that must be the reason it failed to work. The manual simply states 'blank recordable DVD; do not use rewritable DVDs.

Please advise.

Colleen

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Reply by: Colleen  T.      28 Apr 2008 @ 15:37
RE: Packard Bell Recovery DVDs

Mike, I meant to add, the model is PB Easynote SJ51.

I will be in a position to pick up some new DVDs tomorrow.

Colleen

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Reply by: Jon S.      28 Apr 2008 @ 16:21
RE: Packard Bell Recovery DVDs

Coleen. Its a well-known fact that Packard-Bell's recovery disk creating software does not work too well. P-B have actually posted a patch for it. Download the patch and follow the instructions from http://support.packardbell.com/uk/item/index.php?i=7442760000&pi=platform_orion_a

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Reply by: Michael B. PCIQ IT ProfessionalIT Professional in Abercarn, NP11      28 Apr 2008 @ 16:36
RE: Packard Bell Recovery DVDs

Hi Colleen, well there seems to be an issue with the recovery software that PB is aware of and they've released a patch for it. Download and install this before you go spending more money on new DVD's. The link is below.

support.packardbell.com/uk/item/index.php?i=7442760000&pi=platform_orion_a

Also just to clarify, the SJ51 does support both + and - formats. However, from what I gather Kodak do not manufacture the DVD's (although they are usually made by a reputable company) and according the Kodak's own website they are not compatible with all versions of DVD-R drives, there are actually four versions of DVD-R drives and Kodak disks are comatible with 3 of them. Unfortunatley I'd be surprised if even PB tech support could tell you which version drive you have.

If the patch doesn't work try purchasing disks manufactured by a quality brand like Verbatim.

Regards
Mike

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Reply by: Colleen T.      28 Apr 2008 @ 16:42
RE: Packard Bell Recovery DVDs

Mike and Jon,

Thanks for letting me know and I will let you know how I get on in the morning.

Colleen

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      28 Apr 2008 @ 19:52
RE: Packard Bell Recovery DVDs

To add to the last comments of Jon & Michael, several months ago I tried to create recovery DVDs on a Packard Bell desktop I was commissioning for a client. The software gave me just the same sort of errors you originally reported. I contacted Packard Bell Technical Support and they promised to send a recovery disk (although I don't know if it ever arrived).

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Reply by: Colleen T.      28 Apr 2008 @ 19:57
RE: Packard Bell Recovery DVDs

Mike,

I downloaded the patch - which was successful - and have now made my recovery DVDs using my original Kodak DVD-Rs. My most grateful thanks for all your assistance.

Thanks also to Jon for highlighting the patch.

Colleen

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Reply by: Jon S.      28 Apr 2008 @ 21:26
RE: Packard Bell Recovery DVDs

Colleen, glad it worked. I've seen the problem several times before.
Of course the crazy thing is that you'll never need the disk unless the hard drive dies: most Packard Bell PCs (including laptops) have a hidden recovery partition you can access by hitting F11 as the machine boots up. No CD or DVD required at all. From what I remember they don't always bother to document this in the manuals...

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Reply by: Colleen T.      29 Apr 2008 @ 06:57
RE: Packard Bell Recovery DVDs

I knew there was a way to do it but didn't know what it was....

The silly thing is, if Packard Bell knows about the problem, why are they still sending out the machines with uncorrected software?

Anyway, thanks to all.

Colleen

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Reply by: Jenny A.      19 May 2009 @ 14:28
RE: Packard Bell Recovery DVDs

Sorry to bump an old thread but it seems a relevant place to do it.

I just received my new PB Easynote LJ65DT10 this morning and am currently in my second attempt at making a recovery dvd. The first one got as far as 10% burn and then failed, this one has burned the entire dvd but is now stuck at 24% verification (it's been there for about half an hour).

If I closed it now would the dvd be usable? I've read on other threads that once you've burned one dvd the laptop won't let you burn another of the same one.

Any help is much appreciated. I'm going t download the patch but will need to decide what I'm going to do with the one that's currently being verified first.

Cheers.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      19 May 2009 @ 14:45
RE: Packard Bell Recovery DVDs

Jenny
the disk MAY be useable. If its stuck at verification then in theory the disk is complete. What we don't know is whether it is correctly made.
the problem now is going to be that the software will probably assume that the DVD has burnt correctly, and - as you guessed - you don't get a second chance at it. Burning the recovery disks on PB machines is very much a "one-chance" affair
What you will probably have to do is use the hidden-image recovery process to restore the machine to factory settings - that will give you another shot at making the disks. Check the documentation which came with the machine, but on older PB machines you got into this by pressing F11 (some needed F10, and some were shift & F11) at startup. On a Vista machine the F8 menu may now launch it

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      19 May 2009 @ 14:55
RE: Packard Bell Recovery DVDs

just checked - its still F11 for this model
see

http://support.thetechguys.com/layout.aspx?ID={9bb64761-7f53-4046-b2f3-f453cfefa751}&CatID={bd5f98f6-97f7-47e6-bb2b-0633a7d24cae}

However I've not so far found any patches for this model - while it exists on the tech Guys database, I can't find any software downloads for it

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Reply by: Ville M.      18 Dec 2009 @ 10:08
RE: Packard Bell Recovery DVDs

I also had this problem. Downloaded the patch and now it seems to be working fine. Just wanted to thank you guys!

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Reply by: shiv om s.      12 Nov 2010 @ 23:57
RE: Packard Bell Recovery DVDs

i lost my packard bell cd how i can get it free

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      13 Nov 2010 @ 00:02
RE: Packard Bell Recovery DVDs

on most PB computers you can make a new one yourself
read the instructions that cam with the machine
if you want a free one - sorry, we cannot help. We don't do bootleg

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Reply by:  .      17 Jun 2011 @ 17:37
RE: Packard Bell Recovery DVDs

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Reply by: Rayt S.      6 Aug 2011 @ 11:35
RE: Packard Bell Recovery DVDs

Hi I have same problem verifying recovery disc. Tried support.packardbell.com/uk/item/index.php?i=7442760000&pi=platform_orion_a , but cannot find any patches to download. If I enter my fault code which appears during verification the web page gives me the useful information of trying more discs. I am using TDK DVD +R. Any clues please?

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      6 Aug 2011 @ 12:39
RE: Packard Bell Recovery DVDs

what model of machine is it?
how old?
and
And what operating system?

I don't know of we can help, but we need more info before we try

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Reply by: Ray S.      6 Aug 2011 @ 12:57
RE: Packard Bell Recovery DVDs

Hi Jon. Laptop is Easynote TS11-HR-036UK, operating system Windows 7 home premium 64 bit and its brand new.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      6 Aug 2011 @ 13:50
RE: Packard Bell Recovery DVDs

with something that new you'd best call them.
Either call PB or if you got it from PCWorld speakl to the "Tech Guys"
You've got a basic problem with a new machine and you need to get it resolved NOW. Essentially its faulty and needs to be sorted

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Reply by: Ray S.      6 Aug 2011 @ 14:02
RE: Packard Bell Recovery DVDs

Hi Jon. This is the 2nd laptop in 2 days. They both exhibit the same fault, got them from John Lewis. In desperation I bought some DVD -R discs. Seems perfect now. Why isn't there a warning with the laptop/drive that it only works with -R? Thanks anyway

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      6 Aug 2011 @ 14:21
RE: Packard Bell Recovery DVDs

should work with either
Suggests to me that there is a fault with a batch of dvd-writers
I still suggest a word with PB support

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Reply by: jake y.      30 Aug 2011 @ 12:31
RE: Packard Bell Recovery DVDs

Hi could anybody help, my disk drive wont accept any disc and just ejects them everytime i put a disc in?

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      30 Aug 2011 @ 16:23
RE: Packard Bell Recovery DVDs

please start a new thread as your question has no relevance to this one.
Please include full details of make / model of machine, age, is it new, operating system, how long have you had the problem, and EXACTLY what it does.
Are you talking about a CD drive or something else? Is it slot or tray loading?

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Reply by: deb s.      30 Jan 2016 @ 15:27
RE: Packard Bell Recovery DVDs

Do you know in which shop/store one in the high street or shopping centre or any town where I can walk in and buy a Packard Bell DVD+RW reocrdable DVD? That is a shop/store made of bricks as opposed to the online shop/store.

I do not have online banking and like to know if such stores sell them. Whether it be WHSmith, Asda or whatever.

Does Packard Bell make this type of reocrdable DVD? I know there are other brand names, TDK, Vervatim etc but with my DVD/VCR recordable combo all the other DVD+RW all the reocrdings are lost. And all the DVDs become unplayable and recordable.

Apologies for an inconvience caused and I do not have my own transport. I live in Bexleyheath. As long as the travelling distance is fair. I am willing to go a little but within reason.

Thank you.


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Reply by: deb s.      30 Jan 2016 @ 15:28
RE: Packard Bell Recovery DVDs

Do you know in which shop/store one in the high street or shopping centre or any town where I can walk in and buy a Packard Bell DVD+RW reocrdable DVD? That is a shop/store made of bricks as opposed to the online shop/store.

I do not have online banking and like to know if such stores sell them. Whether it be WHSmith, Asda or whatever.

Does Packard Bell make this type of reocrdable DVD? I know there are other brand names, TDK, Vervatim etc but with my DVD/VCR recordable combo all the other DVD+RW all the reocrdings are lost. And all the DVDs become unplayable and recordable.

Apologies for an inconvience caused and I do not have my own transport. I live in Bexleyheath. As long as the travelling distance is fair. I am willing to go a little but within reason.

If you are not able to assist me can you let me know who can?

Thank you.


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Reply by: deb s.      30 Jan 2016 @ 15:28
RE: Packard Bell Recovery DVDs

Do you know in which shop/store one in the high street or shopping centre or any town where I can walk in and buy a Packard Bell DVD+RW reocrdable DVD? That is a shop/store made of bricks as opposed to the online shop/store.

I do not have online banking and like to know if such stores sell them. Whether it be WHSmith, Asda or whatever.

Does Packard Bell make this type of reocrdable DVD? I know there are other brand names, TDK, Vervatim etc but with my DVD/VCR recordable combo all the other DVD+RW all the reocrdings are lost. And all the DVDs become unplayable and recordable.

Apologies for an inconvience caused and I do not have my own transport. I live in Bexleyheath. As long as the travelling distance is fair. I am willing to go a little but within reason.

If you are not able to assist me can you let me know who can?

Thank you.


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Reply by: deb s.      30 Jan 2016 @ 15:28
RE: Packard Bell Recovery DVDs

Do you know in which shop/store one in the high street or shopping centre or any town where I can walk in and buy a Packard Bell DVD+RW reocrdable DVD? That is a shop/store made of bricks as opposed to the online shop/store.

I do not have online banking and like to know if such stores sell them. Whether it be WHSmith, Asda or whatever.

Does Packard Bell make this type of reocrdable DVD? I know there are other brand names, TDK, Vervatim etc but with my DVD/VCR recordable combo all the other DVD+RW all the reocrdings are lost. And all the DVDs become unplayable and recordable.

Apologies for an inconvience caused and I do not have my own transport. I live in Bexleyheath. As long as the travelling distance is fair. I am willing to go a little but within reason.

If you are not able to assist me can you let me know who can?

Thank you.


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