power supply in back of laptop will not hold charge. It is not the battery as I have tried a new one

power supply in back of laptop will not hold charge. It is not the battery as I have tried a new one in it, nor is it the power cable.

Does the laptop work without the battery and with the mains plugged in? If not, it is probably either the power connector inside the machine broken, or a blown motherboard. Either can be fixed, but may not be worth doing.

Power supplies don't hold charge - its the battery that holds the charge.

Tell us EXACTLY what happens...

Does the power supply 'brick' have a green light on it?
If not have you tried the laptop with another power supply?

the charge is held by the battery , not by the charger, All the charger does is provide a low-voltage DC current (usually but not always 19V)

Are you saying that the machine works OK when the charger is plugged in, but not when you try to run it on battery? That suggests battery problems irrespective of whether its new or not. Problem could be with the battery or maybe the charging circuits. Are the terminals on the laptop damaged?

hi, thanks foryour replies. i can get the laptop to charge up but only when i HOLD the power lead into the back of the laptop a certain way. This can be a pain in the butt, especially when the battery has run dead.

so it sounds like the jack socket is damaged
It needs a new one fitting. Raise a request for one of our technicians to call you to discuss a repair
Its usually possible to solder a new socket onto the motherboard, though in some cases that fails and a new motherboard is required
go to www.pciq.com and raise a job request