Computer Repair and PC Support across the UK

As Featured in the Guardian

Free Computer Support Forum

Hardware Related Issues

Topic:

No Audio Device - Sound Card Problems - Help Please!

Posted by: Rob S.      21 Apr 2011 @ 21:34
No Audio Device - Sound Card Problems - Help Please!

Sound Card Problems - No Audio Device After Reinstalling XP.

Hi,

The sound is on the motherbaord intergrated and i don't know what to do.

I really need your help please.

I was wondering if anybody could help please? as i am having problems with my sound, i had sound before i reinstalled XP after having some problems, since i reinstalled XP i have no sound at all and in sounds and audio devices it says no audio device, i have been trying to find out what to do on the net and how to download drivers and have done this but i may be doing it wrong, how do i get the computer to recognize the onboard sound?

When i click on Windows Media player to play a song it says cannot play as there is no audio device, i really don't know what to do as the soun is it on the motherboard.

I have a spare sound card (i took it of a spare computer quite a while ago) and slotted it in to the computer but it didnt recognise the sound card, also there was a lead on it and i cant find where it goes, and not sure if this needs to be coonnected but it looks like there is no where to connect the lead.

Please help i would really appreciate the help from anybody.

Also i have downloaded drivers from the Realtek website and these havent worked also it says you need SP1 which i have downloaded, also SP2 and 3.

Sometimes a error comes up called kernel32 error what is this and how do i get rid of it?

My computer details
Version 5.1.2600 Build 2600

System Model RF783AA-ABU a1615.uk

System Manufacturer HP Pavilion 061

Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3199 Mhz

I used Everest and it gave the information below if this helps

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer HOME-94B9880XR5
Generator Rob
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2011-04-12
Time 22:28


Summary

--------------------------------------…


Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack -
DirectX 4.08.01.0810 (DirectX 8.1)


Motherboard:
CPU Type Intel Celeron D, 3200 MHz (24 x 133)
Motherboard Name Unknown
Motherboard Chipset ATI Radeon Xpress 200
System Memory 448 MB (DDR2-533 DDR SDRAM)
BIOS Type AMI (09/05/06)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter ATI Radeon Xpress 200 (RC410)
3D Accelerator ATI Radeon Xpress 200 (RC410)

Multimedia:
Audio Adapter ATI SB450 - High Definition Audio Controller

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Disk Drive Generic USB SM Reader USB Device
Disk Drive Generic USB SD Reader USB Device
Disk Drive Generic USB MS Reader USB Device
Disk Drive SAMSUNG SP1604N/R (160 GB, 7200 RPM, Ultra-ATA/133)
Disk Drive Generic USB CF Reader USB Device
Optical Drive HL-DT-ST CD-RW GCE-8524B (52x/32x/52x CD-RW)
Optical Drive HL-DT-ST DVD-ROM GDR8163B (16x/52x DVD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 131061 MB (127213 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Microsoft PS/2 Mouse

Network:
Network Adapter Realtek RTL8139 Family PCI Fast Ethernet NIC (192.168.0.3)

Peripherals:
USB1 Controller ATI SB450 - USB Controller
USB1 Controller ATI SB450 - USB Controller
USB2 Controller ATI SB450 - USB 2.0 Controller
USB Device USB Mass Storage Device

Reply by: Richard B. PCIQ IT ProfessionalIT Professional in Edinburgh, EH1      21 Apr 2011 @ 22:15
RE: No Audio Device - Sound Card Problems - Help Please!

Have you tried HP's website?

2 of 3 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      21 Apr 2011 @ 22:44
RE: No Audio Device - Sound Card Problems - Help Please!

The standard procedure to follow is:

Reload Windows.
Go to the manufacturer's web site (HP in this instance).
Download ALL the hardware drivers
Install them.
Install all Windows updates.

After that you're good to go. If you're unlucky and it's some obscure computer manufacturer then you may need to identify the motherboard to identify the drivers but you have an HP computer so it's easy peasy.

1 of 2 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      21 Apr 2011 @ 23:05
RE: No Audio Device - Sound Card Problems - Help Please!

looks like pretty good clue there in Everest. Multimedia report leads to this driver download page.....
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

1 of 1 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Rob .      21 Apr 2011 @ 23:07
RE: No Audio Device - Sound Card Problems - Help Please!

Hi,

Thank you for your very quick replies, i have tried HP's website and tried downloading drivers but none of them work, i believe it is a Realtek sound card on the wotherboard i have been to Realteks website and downloaded some drivers but they have also not worked and they say you need service pack 1 at least, i have downloaded SP1 form Microsoft and also SP2 and SP3 but still no joy.

I also keep getting a kernel32.dll error and was wondering what this was and how to get rid of it?

Hope you can help, it's much appreciated.

Just with the sound already on the motherboard it's hard to find how to get it back working.

On the control panel it says no audio device and there's no way to get one working, i have also tried the add hardware section.

What else do you think i could do please?

See using Everest to find out the computer details and what company made the sound card
This is under Multimedia so i guess this is what the sound card drivers is
________________________________________________
Audio Adapter ATI SB450 - High Definition Audio Controller
_______________________________________________

Alan when you say reload Windows do you mean reinstall it or like use the CD to update (errors etc)?

Thanks guys.

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Richard B. PCIQ IT ProfessionalIT Professional in Edinburgh, EH1      22 Apr 2011 @ 08:42
RE: No Audio Device - Sound Card Problems - Help Please!

You may have downloaded SP 1, 2 and 3 but have you installed them?

HP's website is the only place you should be looking for any missing drivers.

However, if the worst comes to the worst try this: http://www.devicedoctor.com/

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      22 Apr 2011 @ 09:04
RE: No Audio Device - Sound Card Problems - Help Please!

The audio drivers are here:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-42532-1&lc=en&dlc=en&cc=uk&os=228&product=3315655&sw_lang=

According to HP these are the original Realtek audio drivers but require Service Pack 2 for Windows XP to have been installed.

There is something suspicious about the copy of Windows you are using. It's not the copy that was supplied with your HP computer because that should include SP2. And if Everest is to be believed it is a retail version, not the OEM version supplied with your computer so your original product licence key would not work to activate it. Your computer is described by HP as "HP Pavilion Media Center a1615.uk Desktop PC" so the chances are it was supplied with XP Media Center Edition. If you happen to be using an XP disc and key you got from a guy in a pub or downloaded from the internet then it's hardly surprising that you are having a few problems with it.

2 of 2 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      25 Apr 2011 @ 20:34
RE: No Audio Device - Sound Card Problems - Help Please!

OK, two points here
1) the hi-def audio drivers will not work until XP SP2 is intalled. You need to install that, remove any sound entries from device manager, install the Realtek Hi-def drivers (preferably from the HP website) and then reboot. It usually errors and says it can't find the drivers - cancel the error and setup will continue and usually work.
2) There appear to be TWO audio devices on this machine: besides the Realtek hi-def chip the Radeon Graphics chip as a hi-def audio channel built into the HDMI output. Usually windows selects this as the default output and it has to be manually changed to the Realtek one. As the HMDI output isn't connected then theres nothing for it to output to: hence the "no device" error

6 of 6 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post

Do you need computer support?