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Topic:

Dongle connection problems

Posted by: Lucy M.      22 Sep 2012 @ 11:51
Dongle connection problems

Hi all,
I'm experiencing problems with my vodaphone dongle that I both about 6 days ago.
It is a Spanish prepaid dongle which I am using for internet access with my Toshiba NB250 Netbook.
Dongle type: K3772-Z.

The main problem that I am having with it is that although the signal strength is fine, the dongle disconnects itself after 5 minutes of internet connection. I then have to reconnect it using the 'Mobile Broadband' software by Vodaphone or by manually taking the dongle out and reinserting back into the USB port.
The vodaphone software seems to have difficulty recognizing the device at times, so when this happens I just use the small connectivity bar on the bottom right of the screen to connect to it, insert my pin and away I go.
On each occasion it connects perfectly and I can access the internet with no problems, until it disconnects itself five minutes or so later.
When it's working a white or green light is displayed then when it disconnects itself a red flashing light.

I've been madly searching internet forums for an answer to this problem. I've checked all of the usual things:
- I've uninstalled then reinstalled the Vodaphone software
-Checked that the device is listed as the top priority device under the 'Advanced' tab of the Vodaphone software window.
- Checked I am listed with the correct package (prepago- prepaid)
- I've turned off the firewall to check if this may be blocking Mobile Internet access.

I did manage to fix it temporarily by opening the 'msconfig' window and disabling all non-microsoft applications and then restarting the computer. This worked perfectly and I was able to connect for just over an hour to use skype.
It's for this reason (the fact that this worked) that I think there is something on the computer that is causing the problem rather the internet connectivity of the actual dongle (signal strength is fine and when it does work it's also fine)

Since then I've tried to do the same (msconfig) but it hasn't worked and it still disconnects after five minutes of use, leaving me reconnecting every 5 minutes to use it.
It means everything takes so much longer and stuff like Skype is totally impossible?

Can anyone help me?
How do I fix this?
It's driving me mad!!!

Thanks all.

Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      22 Sep 2012 @ 15:07
RE: Dongle connection problems

to be honest, hard to diagnose without seeing the computer
which version of Windows do you have?

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Reply by: Lucy M.      22 Sep 2012 @ 15:40
RE: Dongle connection problems

Windows 7 Starter.

Thanks for your reply. :)

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      22 Sep 2012 @ 20:52
RE: Dongle connection problems

thought so
What follows is a guess only - I could be way of the truth

Windows 7 already contains drivers for most dongles, courtesy of the people who write the dongle software - Birdstep Technology
I've seen a few occasions - including with Vodaphone UK - where when the dongle's software is installed, the two bits of software compete and lock each other out - until the dongle is removed/reset
I've found a workround is to completely remove the ISPs dongle software, just plug the dongle in and let Windows plug n play just installing using the built-in drivers
That means you don't get the ISPs software (in your case Vodaphone) - the modem connects instead as if its a standard dial-up connection
Its not ideal - the lack of the Vodaphone software makes it harder to control the connection, and also to control your account. But it does seem to resolve the problem

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Reply by: Lucy M.      22 Sep 2012 @ 22:11
RE: Dongle connection problems

Hi Jon,
Thanks again for replying.
This sounds about right- it is definitely some kind of software problem rather the network connectivity of the dongle itself.
Just to get this right (can use a computer but not the most techno savy);
Are you suggesting I uninstall the Vodaphone software, then when I plug in the dongle again, ignore the suggestion to download the same software and just use the windows software (internet connectivity bar on the bottom right of the screen etc)?


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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      23 Sep 2012 @ 16:59
RE: Dongle connection problems

Lucy
yes, exactly that

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Reply by: Lucy M.      23 Sep 2012 @ 18:06
RE: Dongle connection problems

Hi Jon,
Thanks again for replying.
Is there any chance you could give me a step to step guide for how to do this?
I tried to set it up as a standard dial up connection but couldn't because I didn't have an ISP name and some of the other information they required.
I have the following:
Phone number
Reference number
Reference op
Pin
PUK

etc...

Last night I tried to do as you suggested and actively not download the vodaphone Mobile Broadband software but the plug n play didn't seem to be working well.

At least, the small bar on the right of the screen listed "no connections" and although the device driver installed necessary updates for it, it still didn't seem to read it as an internet dongle, just a standard USB storage device.

Once you download the Vodaphone software you can connect to the device via the windows plug n play.

What am I doing wrong here/ or not doing at all?

Idiot proof, step by step instructions would be great.

Many thanks again :)

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      23 Sep 2012 @ 19:13
RE: Dongle connection problems

Sorry Lucy, I don't have a Vodaphone dongle and I'm only talking through memory

However you shouldn't need to configure the connection software - windows 7 should recognise it for what it is and plug n play should do the required setup. It will simply appear as another available network connection
I may have misled you earlier when I said dial-up connection, thats wrong. It just appears as another network connection, already configured

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Reply by: Alan D. PCIQ IT ProfessionalIT Professional in Oakham, LE15      23 Sep 2012 @ 20:12
RE: Dongle connection problems

I am not sure that it is the same in all countries, but I think the standard phone number that Vodaphone use for mobile broadband is "*99#" ( without the quotes), i.e. star 99 hash/ Try that in the dialup settings.

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Reply by: Neil T.      2 Oct 2012 @ 23:24
RE: Dongle connection problems

Well i seem to have the same problem! same dongle, now downloaded the 10.3 latest update from vodaphone and i get a max of 5 mins and then get locked out or just lose all connection. Have tried endlesly to sort it, any other options? windows 7 64bt
thanks in advance!

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      3 Oct 2012 @ 21:51
RE: Dongle connection problems

Only what I said before - use the built in Windows connection software and not the Vodaphome software
It would be worth you calling them - they must have a way round it

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