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Topic:

Advent laptop

Posted by: John .      18 Nov 2008 @ 19:43
Advent laptop

My daughters laptop will not boot it says on the Screen " operating system not found " And it wiil not load, unfortunatly she cant find her back up disks the operating system is windows xp any help with this problem would be really great.

regards John

Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      18 Nov 2008 @ 20:05
RE: Advent laptop

could be the BIOS not detecting the hard drive, incorrect boot sequence in BIOS, failed hard drive or failed motherboard, or simply corrupt data.
Also its an Acer and as often as not the recovery process wont work without running a patch beforehand. For some reason often the image file is not recognised. However in this case, IF the drive has failed, the image may be corrupt anyway.
Best bet would be to get someone to attempt to repair the drive software, failing which attempt a reload from an OEM Windows CD. That way you have the advantage of not installing all the bloatware that Acer load their systems with. All the required drivers will be downloadable from the Acer site - online support is one thing Acer ARE good at

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Reply by: john .      18 Nov 2008 @ 20:17
RE: Advent laptop

many thanks Jon, are advent and acer one and the same then and do you have a link please

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      18 Nov 2008 @ 20:30
RE: Advent laptop

sorry - no I misread completely your post
Acer and Advent are two completely different companies and you should ignore what I said about the recovery processes with regards to your machine.

The fact its an Advent makes life much harder. These are rebadged Chinese clones, several manufacturers were used, but most seem to have been shipped through and assembled in Germany by Gericom. Trouble is the origins are poorly documented and driver identification can be a real problem. Some can be identified through this site http://www.uktsupport.co.uk/advent/advidx.htm
Others are listed here
http://www.w00tw00t.co.uk/support/viewtopic.php?t=390
Note that many are listed as being built by Gericom - in fact these originate from China and most probably were made by FIC


In my view the best way forward is still to get someone to try and repair the software, failing which try to reload the machine. Its just that identifying the drivers will be a whole lot more difficult

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      18 Nov 2008 @ 20:33
RE: Advent laptop

just a PS -
can you identify the machine from any model numbers on the underside. There may be TWO model numbers, or possibly even three: Advents, Gericoms, and the Chinese ODM company
If you can post that we MAY be able to accurately track the machine down

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Reply by: John .      18 Nov 2008 @ 21:21
RE: Advent laptop

Advent 7104
Model No EAA-88

thats all the model numbers i can see

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      18 Nov 2008 @ 21:32
RE: Advent laptop

One of these then http://www.uktsupport.co.uk/advent/laptop/7104.htm
Note it came from Quanta - as far as I'm aware they went bust / closed down.
However looks like it uses an Intel chipset - motherboard and VGA drivers should be downloadble from Intel's website. Sound/modem/LAN should be sorted by Windows update
Note theres a recovery method which uses an on-disk image, read the details on the link. Try that before anything else

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Reply by: John .      18 Nov 2008 @ 21:47
RE: Advent laptop

Do you mean this method ?

Using the HDD Recovery System
Your Advent computer uses the latest recovery system that doesn't require any CDs or DVDs to restore your PC to it's original factory condition.

There are two ways to start the recovery -
Restart your computer. Then Press F10 repeatedly until the message "Starting System Recovery" is displayed.
In Windows by clicking: Start / All Programs / System Recovery / System Recovery.
The recovery will load and display a box with one option:
Non-destructive recovery: this option will restore Windows, supplied applications, and drivers. This option will not destroy your documents or programs. These will be backed up along with the registry. These are restored at the end of the recovery process.
To access the recovery options below that erase all data from the computer, click the Advanced button.
System Recovery - No format: this will reinstall Windows, supplied applications and drivers. It will move your files to a folder called "My old disk structure". Any applications (except those supplied) will need to be reinstalled.
System Recovery - Quick format: this option will erase your hard drive including your personal files. Windows, supplied applications and drivers will be reinstalled.
Select the Non-destructive recovery option and press Next.
You will be informed about System Restore in Windows, click Yes.
The recovery will begin. Once this is complete click Restart.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      18 Nov 2008 @ 21:59
RE: Advent laptop

yep
give that a go
if that fails, then its time to find an OEM windows CD
Also note on that page there is a link I missed earlier to drivers on the Advent website

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      18 Nov 2008 @ 22:11
RE: Advent laptop

better qualify something I said earlier in case any legal beagles are watching: looks like Quanta are very clearly not bust/closed but are still in business as one of the worlds largest laptop manufacturers. I can only blame a faulty memory...
However they do not have their own support site: everything has to go through the resellers

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Reply by: John .      20 Nov 2008 @ 19:45
RE: Advent laptop

Sorry back again, I have been trying to load the XP disk for 2 hours and i get so far then the blue screen says.

"setup did not find any hard disk drives installed in your computer" HELP ?????

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      20 Nov 2008 @ 20:00
RE: Advent laptop

the bios on one of those should autodetect the hard drive, so it sounds like you've got a dead drive.
Possibly a faulty motherboard, but the drive is the most likely problem

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Reply by: John .      20 Nov 2008 @ 20:05
RE: Advent laptop

so what do you sugest ? its just over 2 years old will the hard drive still have a warranty

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Reply by: John .      20 Nov 2008 @ 20:13
RE: Advent laptop

On the PhoenixBIOS stup utility page it states

PATA Hard Drive: (NONE) ???

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      20 Nov 2008 @ 23:18
RE: Advent laptop

Unfortunately, as Advent built the computer, you will only get the one year (standard) warranty on any part, even though if you had bought the hard drive as a separate item it would most likely have a 3 year warranty.

As a PCIQ Professional, if you called me in I would check the hard drive to confirm that it is dead. If so I could buy you a new drive, which would cost £30 to £40, re-install Windows and the drivers for your motherboard. This would probably take 2 to 3 hours of my time.

Now you could do this all yourself but experience helps. For example, there are two sizes of hard drive (you need the smaller 2.5" drive) and two (common) interface types, serial (SATA) and parallel (PATA). Your BIOS seems to be failing to find a parallel type, although if your computer is only two years old I'm a little surprised it is not using the newer serial type.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      21 Nov 2008 @ 03:52
RE: Advent laptop

that Intel915 chipset is a SATA chipset
Seems unlikely that a PATA drive would be fitted
If its hanging at the "PATA - none" line something weird is happening
It SHOULD be bypassing the PATA -none detection, attempting to find a SATA drive and THEN hanging/erroring

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      21 Nov 2008 @ 08:15
RE: Advent laptop

Well the easiest thing to do is to remove the hard drive and see if it has a single wide (80-pin) connector (PATA) or a pair of narrow ribbon connectors (SATA). Laptop hard drives are prone to fail so most laptops are designed so the hard drive can be removed quite easily.

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Reply by: John .      21 Nov 2008 @ 18:50
RE: Advent laptop

As i have previously stated my computer skills are basic, but i have removed the hard drive and it has a double row of pins ? dont know if it is PATA or SATA
Hitachi Travelstar
Model Number HTS421240H9AT00
40 GB

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      21 Nov 2008 @ 21:03
RE: Advent laptop

thats a PATA drive
and presumably its dead

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      21 Nov 2008 @ 21:19
RE: Advent laptop

Dead? To investigate you can try mounting the hard drive as a secondary hard drive in a desktop computer but you need a special adaptor. If the drive seems completely lifeless then it is probably an electronic failure. I recently found that you can cure such a failure by transplanting the circuit board from an identical hard drive, if you can procure one. If the hard drive makes noises then it is usually a mechanical failure and with a bit of effort you can often revive such drives long enough to read the data off. Anyway, that is all specialist stuff.

John, you need to get a new 2.5" PATA hard drive, mount it back in the laptop, re-install Windows from a CD then install the drivers, then set it up as it was before. Your computer skills will be much improved by the time you have finished!

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Reply by: John .      22 Nov 2008 @ 12:39
RE: Advent laptop

Quote Dead? To investigate you can try mounting the hard drive as a secondary hard drive in a desktop computer but you need a special adaptor Unquote.
what and where can i purchase the adaptor ?

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      22 Nov 2008 @ 12:59
RE: Advent laptop

the adaptor will cost around 25 pounds
You can buy a replacement drive for around 35
for a one-off use is it worth it? especially as the probability is that you wont get any data off the drive anyway?
just buy a new drive

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      22 Nov 2008 @ 15:52
RE: Advent laptop

Actually you can buy a basic adaptor for £3.25 + delivery here http://www.ebuyer.com/product/123998 but you will have to open up your desktop computer temporarily to use it. If your desktop computer is too new and does not have an IDE cable you will also need one http://www.ebuyer.com/product/88070 . Otherwise if you have two IDE cables unplug the CD/DVD drive and plug in the daptor. You might as well buy a new laptop hard drive at the same time http://www.ebuyer.com/product/131287 , for example. My experience is, if your old hard drive is not already dead, then it is terminally ill.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      22 Nov 2008 @ 17:57
RE: Advent laptop

I'd forgotten those things - I was thinking in terms of a IDE>USB converter, which would be easier to use - but cost a lot more.

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Reply by: John .      22 Nov 2008 @ 21:28
RE: Advent laptop

Thanks John S & Alan B.
So the bottom line is for me to buy a new Hard Drive re install windows XP, but what concerns me is will i have to find new drivers and how would i install them ?

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      22 Nov 2008 @ 22:07
RE: Advent laptop

drivers are on the Advent website at http://support.thetechguys.com/layout.aspx?ID={cc7b1a2e-177c-4b41-b737-968cf8068c80}&CatID={ae3c34e8-f596-450e-ae98-747bb63fe204}
Basically download them all, then run them one by one

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Reply by: John .      25 Nov 2008 @ 12:52
RE: Advent laptop

Hi, i have put the new hard drive in everthing fine. now i am having problems with the re installing windows xp activation key " The product ID you entered is not valid".I have re-typed it sevral times but to no avail. i think i am doing the right thing in that i have typed the windows xp activation from the windows logo on the bottom of the lap top, i have asked 2 other people to confirm i have typed the right code and we all agree it is exactly as it is on the product key. HELP ???

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      25 Nov 2008 @ 13:28
RE: Advent laptop

if you are sure you are typing the key correctly then you have a mismatch of the type of windows
Check the product key on the side of the machine
Is it Windows XP Home, Pro or Media Center?
Check the disk you are using. Is it Home Pro or Media Centre? Is it an OEM disk (which is what you need) or a retail or upgrade disk?
If it is an OEM disk, how old is it? Does it include service pack 3? Those with SP3 included use a different product key sequence

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      25 Nov 2008 @ 13:30
RE: Advent laptop

sorry John - just realised I may have misinterpreted the question
Is it rejecting the key when you type it in during setup? Or later once you've got the machine setup and need to go online to activate it? If the latter, just use the freephone number and activate by phone

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      25 Nov 2008 @ 13:31
RE: Advent laptop

Almost certainly this means the version of Windows XP on the disk you are trying to re-install from is not the same version as was installed on your laptop (and the version for which you have the product key). Windows XP comes in the flavours, Home Edition, Professional Edition and Media Centre Edition. The version you are using will be written on the Microsoft Product Key Label and the version on the disk should be written on the disk. The two versions need to be the same (don't worry about the Service Pack details).

There are other potential complications with retail and OEM copies but retail copes of Windows are so rare I think this is unlikely to be the cause of your problem.

If it helps, post what it says on the label and on the disk (BUT NOT the actual product key - keep that to yourself).

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      25 Nov 2008 @ 13:33
RE: Advent laptop

Oh, Jon just beat me to it. But at least we agree on the advice!

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Reply by: John .      25 Nov 2008 @ 13:45
RE: Advent laptop

Thanks Alan B you a right the lap top is home edition and ths disk is professional. there wasnt any xp disk when the lap top was purchased it was already built in,so does that mean i will have to go and buy a home edition of xp or will microsoft help me to install for free

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      25 Nov 2008 @ 14:16
RE: Advent laptop

You could buy one, that would give you a new product code with no problems.
Your best bet is to beg/steal/borrow one from a friend. Almost any OEM disk would work, even the "own label" branded ones used by the big companies like Dell. Just remember that one with Service Pack 3 included will NOT work

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Reply by: John .      25 Nov 2008 @ 14:24
RE: Advent laptop

Thanks jon s ,this may sound stupid but whats the difrence between a XP disk and a OEM disk ?

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      25 Nov 2008 @ 14:45
RE: Advent laptop

sorry, our fault for using too much jargon
Windows XP disks come in four main flavours (there are others, but they are rare so we'll ignore them)
1) Upgrade disks - these are sold in retail stores and only allow you to upgrade a previous operating system
2) Retail disks. These are sold in retail stores and are intended for customers who have too much money to spend. They are full price, the only benefit of using them is you get support (to an extent) direct from Microsoft
3) OEM (original equipment manufacturer) disks. These are priced at around half the retail disks, are intended to be used by small companies who build computers for sale. The point about these is Microsoft wont support customers who use them: support has to be handled by whoever built the PC

The above three all use different product key sequences, for instance you cannot use an upgrade key on an OEM or retail disk.

4) SLP (system locked preload) disks. These carry versions of windows which are tied to an identification string in the BIOS of a specific manufacturers computers. If used on that brand of PC they dont need a product key to be input. However they CAN be used with a valid OEM product key, however anti-piracy controls mean yo may have to activate the licence by phone, not online. These disks are usually identifiable because the carry branding of the company concerned, not Microsoft.

You can buy the OEM disks online from computer hardware wholesalers. These are the sites of two companies I use, but there are others
http://www.scan.co.uk/Products/Microsoft-Windows-XP-Home-Edition-SP3-OEM-Single-Pack

http://www.aria.co.uk/Products/Software/Operating+Systems/Microsoft+Windows+XP+Home+OEM+SP3?productId=25139

Note these are SP3 versions of the disks and will not work with you current product key. You will need to use the new key provided in the box

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Reply by: John .      25 Nov 2008 @ 14:59
RE: Advent laptop

And i thought i was doing good putting in a new hard drive all by myself and now its going to cost more money to re-install XP microsoft have got a licence to print money bugger

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      25 Nov 2008 @ 15:02
RE: Advent laptop

but borrow a disk from a friend

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Reply by: John .      25 Nov 2008 @ 15:08
RE: Advent laptop

sorry fot being so inept, i told you my computer skills are basic, so correct me if i am wrong if i had a home edition Xp disk then my activation code would be excepted

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      25 Nov 2008 @ 15:22
RE: Advent laptop

as long as its an OEM disk, or is one of the branded SLP disks from Dell (or other company) then yes it will
if its an upgrade disk, or one of the shop-bought boxed retail disks then it won't

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      25 Nov 2008 @ 19:55
RE: Advent laptop

John, you need to find somebody who has a computer running XP Home Edition and ask to borrow their XP Installation disk. As you are aware, not everybody gets an installation disk with their computer, although I once read that the manufacturer is obliged to supply one to customers who ask. However, if you ask around I'm sure somebody will have a disk.

Now as Jon pointed out, if it turned out the disk was a retail or an upgrade or one that includes Service Pack 3 then it would not work, but as all of these are rare it isn't at all likely you would have this problem. Make the lender aware that you are not attempting any form of software piracy, you have a legitimate licence to run Windows but just lack the means of re-installing it.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      25 Nov 2008 @ 20:38
RE: Advent laptop

re "the manufacturer is obliged to supply one". Common misunderstanding. The manufacturer is obliged to provide a recovery method, but that can be via Windows CD / recovery disk / hidden image. Also it does not have to be supplied FOC. For instance Time used to charge 60 quid extra for their disks UNLESS you took out an extended warranty and then you got them free.

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      25 Nov 2008 @ 22:40
RE: Advent laptop

Jon, surely you cannot count a hidden image as a recovery method? It doesn't work if the hard disk fails, as John has discovered!

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      26 Nov 2008 @ 07:52
RE: Advent laptop

By the way, I can see why Time is no more if their standards of customer service involved charging sixty quid for extra disks!

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      26 Nov 2008 @ 08:25
RE: Advent laptop

Alan
yep, it counted. A hidden recovery area on the hard drive which could only be unlocked if you purchased a CD. The customer actually had the recovery image supplied with the machine - on the hard drive. But could not access it without the CD. All that was on the CD was a 1.44mb floppy boot image, with an alternative MBR which made the hidden partition visible

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      26 Nov 2008 @ 13:26
RE: Advent laptop

What a disgrace! That's not business, it's extortion! I also understood that a supplier is bound to hand over installation disks if requested, and I know for a fact that some of them have complied with the request so it seems that they may not be aware of the legal situation themselves, if indeed it is as suggested above.

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Reply by: John .      26 Nov 2008 @ 13:56
RE: Advent laptop

sorry back again my problem now is i cant load the home edition disk as the bloody professional keeps asking for its disk. how do i get shot of the bugger ?

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      26 Nov 2008 @ 14:06
RE: Advent laptop

If I've read this correctly you have a new hard drive? If so you need to wipe it clean & start again with your XP Home installation to erase the stuff XP Pro has left on there. Do you get a "Format" option when you go thru' the install? If so say "YES" as this will wipe the pevious version off.

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      26 Nov 2008 @ 14:07
RE: Advent laptop

If I've read this correctly you have a new hard drive? If so you need to wipe it clean & start again with your XP Home installation to erase the stuff XP Pro has left on there. Do you get a "Format" option when you go thru' the install? If so say "YES" as this will wipe the pevious version off.

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Reply by: John .      26 Nov 2008 @ 14:20
RE: Advent laptop

hi simon no i dont get a format screen, yesterday i got as far as the activation number screen then i was told i couldnt use the activation as i need to install home edition, but as i said previously i cant get pro off

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      26 Nov 2008 @ 14:23
RE: Advent laptop

Who's Simon?

OK, you need to use a boot disk with disk tools loaded so you can re-format the hard drive before starting all over. At this point you may need to call in a professional?

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Reply by: John .      26 Nov 2008 @ 14:23
RE: Advent laptop

Sorry i ment Robin

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Reply by: John .      26 Nov 2008 @ 14:30
RE: Advent laptop

oh Nooooooooooooooooooooooooo dont tell me that at this stage

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      26 Nov 2008 @ 14:39
RE: Advent laptop

Oh dear, sorry John, I can see you are really enjoying yourself doing this! If you have the means and the confidence then track down a disk formatting / eraser program that you can run from a bootable disk. Do you have a floppy? If so then "Active Killdisk" will do the job, but be careful where you download it from. Many sites spewed up by google will be heavily infected when searching for free downloads. Try first at C-Net or Majorgeeks.com - they are clean.

Do you still feel confident?

Kind regards,
R

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Reply by: John .      26 Nov 2008 @ 14:41
RE: Advent laptop

no sorry no floppy

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Reply by: John .      26 Nov 2008 @ 14:44
RE: Advent laptop

Quote Do you still feel confident? unqote Yes i think so lol

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      26 Nov 2008 @ 14:52
RE: Advent laptop

You are going to find it much, much harder to do this without a floppy as CD images for boot disks are rare. You will also need image-burning capability on your PC to create one. I still haven't got a satisfactory boot disk for XP/Vista installed on NTFS drives despite numerous attempts to locate one. I used to use something called "Hiren's Boot Disk" for FAT drives with DOS/Win9x but it's useless for NTFS.
Just a thought; if you boot from the XP Pro CD can you access the formatting/partition tool from there? If so you could create a new partition and install your XP Home on that.

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Reply by: John .      26 Nov 2008 @ 14:57
RE: Advent laptop

RE: Advent laptop
You are going to find it much, much harder to do this without a floppy as CD images for boot disks are rare. You will also need image-burning capability on your PC to create one. I still haven't got a satisfactory boot disk for XP/Vista installed on NTFS drives despite numerous attempts to locate one. I used to use something called "Hiren's Boot Disk" for FAT drives with DOS/Win9x but it's useless for NTFS.
Just a thought; if you boot from the XP Pro CD can you access the formatting/partition tool from there? If so you could create a new partition and install your XP Home on that.
Well i did feel confident untill i read the above

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      26 Nov 2008 @ 14:58
RE: Advent laptop

LOL - sorry!

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Reply by: John .      26 Nov 2008 @ 16:09
RE: Advent laptop

Just a thought; if you boot from the XP Pro CD can you access the formatting/partition tool from there? If so you could create a new partition and install your XP Home on that

How would i go about doing this ?

regards John

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      26 Nov 2008 @ 17:22
RE: Advent laptop

John, you are making heavy weather of something that should be easy. Put the windows XP HOME edition disk in the CD/DVD drive then restart the computer. Enter the BIOS settings and make sure that the boot order is set to boot from the CD drive before the hard drive then save the settings. The computer will restart and ask you to press any key to boot from the CD. Press a key. Wait a minute then select the option to install Windows (press enter, then f8). It will tell you there is already a copy of Windows on the hard drive and ask if you want to repair it. You do not, so press escape. At this stage will have the option to delete the partition you created in your previous attempt to install Windows (press D) . After that it should be plain sailing.

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      26 Nov 2008 @ 19:17
RE: Advent laptop

Well said Alan. Why can't I put it like that? Mind you, when I asked I did get the response "no i dont get a format screen".
John, if you do what the man said, it SHOULD work!

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Reply by: John .      26 Nov 2008 @ 19:51
RE: Advent laptop

sorry sorry sorry is that in the page Boot Device Priority number 2 CD-ROM/DVD-ROM

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      26 Nov 2008 @ 21:34
RE: Advent laptop

In the BIOS settings there will be a boot priority section with a list of devices. You need to order the list so that the CD/DVD drive has a higher priority than the Hard Disk Drive (and then save the revised settings). This was not necessary the first time round because your new Hard Disk Drive was empty but at present I presume you are stuck because the computer is set to boot from the HDD before the CD and so loads your unusable copy of Windows XP Pro.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      27 Nov 2008 @ 03:00
RE: Advent laptop

but it must already be set to boot off the CD otherwise he'd never have got windows installed before...

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Reply by: John .      27 Nov 2008 @ 11:42
RE: Advent laptop

but it must already be set to boot off the CD otherwise he'd never have got windows installed before... ????? Correct it was booting from cd for Pro I have made boot from CD number 1 on the list

I know that it has been said that i am making a easy task hard for myself.
But i keep getting conflicting ansewers to my problem. i really apreciate ALL the suggestions so i would be very much obliged if you can keep posting solutions.
And i hope eventualy i will solve the problem.

Kind Regards John

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      27 Nov 2008 @ 11:58
RE: Advent laptop

Hi John
There's no conflicting information really, it's just that there'salways more than one way to skin a cat - especially with computers.

Your basic instuction set now you have set BIOS to boot from CDROM first is as before:-

Put the windows XP HOME edition disk in the CD/DVD drive then restart the computer. On restart the computer will ask you to press any key to boot from the CD. Press a key, do this quickly. Wait a minute for the next screen then select the option to install Windows (press enter, then f8). It will tell you there is already a copy of Windows on the hard drive and ask if you want to repair it. You do not, so press escape to choose that option. At this stage will have the option to delete the partition you created in your previous attempt to install Windows (press D to delete it). Now you have eradicated any trace of the previous installation, just follow the on-screen instructions to install XP Home Edition and there should be no hindrance from any previous edition. Do you copy?

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      27 Nov 2008 @ 13:20
RE: Advent laptop

Robin has kindly reproduced my original instructions. Jon got a little confused, so one more time:

The first time you installed a copy of Windows XP your hard drive was empty and unformatted so it did not matter what the boot order was because the only viable boot option was the CD.

Once you had installed a copy of Windows on your hard drive then there were two viable boot options so you had to ensure that the first option was the CD drive.

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Reply by: John .      27 Nov 2008 @ 14:51
RE: Advent laptop

quote Once you had installed a copy of Windows on your hard drive then there were two viable boot options so you had to ensure that the first option was the CD drive unquote YES it was CD

I have tried to do as instructed re boot priority but unfortunatly i cant seem to over come the problem of PRO edition loading on re-start i am really sorry for all the trouble i am causing on here ( probably all of my own doing ) many thanks to you all for your time and patient you all must think i am really THICK

Regards John

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      27 Nov 2008 @ 15:00
RE: Advent laptop

With the XP Home installation disk ALREADY in the drive start the computer. You should see a message 'Press any key to boot from the CD'. Press a key.

If you do not see the message and your XP Pro installation boots then EITHER

You have not managed to change the boot order in the BIOS.

OR

Your CD is faulty. It could be your CD drive also, but you have used that recently. Try inserting the CD in a working computer running Windows and see what happens.

Some computers allow you to press f8 to select the boot device instead of chnaging the BIOS settings; you could try that. Otherwise please enter the BIOS and post here what the page showing boot order actually says.

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      27 Nov 2008 @ 15:08
RE: Advent laptop

I really can't say that the expression involving two short planks has come anywhere near my conscious psyche John, so don't worry. The only way your machine is able to boot from the corrupt XP Pro installation is because it's booting from the hard disk and NOT the CDROM, which means that you have to re-inspect your BIOS boot-up order and once again make sure that CD is set as 1st.

Then, with the XP Home Edition CD in the drawer, re-start your computer and as soon as you see the words at the bottom of the screen telling you to press any key to boot from CD then bring your fingers smartly down in the direction of the keyboard and don't stop before you get there.
This should result in your CD whirring into life and yo should be able to then follow Alan's instructions.

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Reply by: John .      27 Nov 2008 @ 15:37
RE: Advent laptop

quote from Alan B Your CD is faulty.it appears the home edition CD is faulty as i have just run it on my desk top nothing, nil,zilch not a murmer out of it ( slap coming my sons way lol) So it looks like i will have to try and get another one bugger. But in the meantime can i still remove PRO or do i have to wait untill i try load Home ?

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      27 Nov 2008 @ 15:49
RE: Advent laptop

Just leave it now until you have a working copy of XP Home.

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Reply by: John .      27 Nov 2008 @ 15:56
RE: Advent laptop

Just leave it now until you have a working copy of XP Home.

Ok Robin many thanks

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      27 Nov 2008 @ 16:26
RE: Advent laptop

Just to make sure your XP Home CD IS faulty, insert the XP Pro CD and make sure the computer boots from that one. You can just exit when you get to the first options screen.

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Reply by: John .      27 Nov 2008 @ 18:40
RE: Advent laptop

yep Pro ran ok on my desktop Alan B

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      27 Nov 2008 @ 20:53
RE: Advent laptop

So that means you have everything set up correctly. Now all you need is an XP Home CD that actually works!

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Reply by: John .      29 Nov 2008 @ 22:05
RE: Advent laptop

You could buy one, that would give you a new product code with no problems.
Your best bet is to beg/steal/borrow one from a friend. Almost any OEM disk would work, even the "own label" branded ones used by the big companies like Dell. Just remember that one with Service Pack 3 included will NOT work

I have tried John s beg/steal/borrow method no luck as yet.
So i thought i would be cheeky and ask on here if i could BEG/STEAL/BORROW a Windows Home Edition CD???


Ok sorry shall i get my coat ?

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      29 Nov 2008 @ 23:44
RE: Advent laptop

I've got an even better idea. Why not put your feet up (but first take out your wallet), click the Get Support link and pay for a PCIQ Professional to do the whole thing for you. They could reload Windows XP then ensure you have all the necessary drivers installed and, if necessary, make sure your internet and email access is set up again correctly. They would take all the sweat and toil out of the processes and you could just sit back and, if you like, watch and learn.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      30 Nov 2008 @ 00:53
RE: Advent laptop

what Alan is too shy to point out is that if one of us offered to supply you a copied disk we would end up in serious legal problems with Microsoft
Besides the general copyright issues involved, many of us are signed up to Microsoft Partner programs which further prevent us supplying such disks.
Theres no problem if you borrow a disk from a friend as you already have a valid licence, but none of us can provide you with a copy of a disk.

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Reply by: John .      30 Nov 2008 @ 09:35
RE: Advent laptop

A well i tried!!! Lighten up guys it was tongue and cheek well probably more cheek lol

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      30 Nov 2008 @ 23:08
RE: Advent laptop

I just think it is rather wonderful that people who earn a living by fixing computers are willing to give you lots and lots of free advice so you can fix your computer yourself rather than employ one of them to do it for you! I cannot think of any other profession where that might happen.

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Reply by: John .      1 Dec 2008 @ 11:14
RE: Advent laptop

I concur with the above.
And i am exremely gratful for all the help i have recieved on here, i am really SORRY if i have offended anyone,i was just trying to release my frustrations with a bit of humour.
Well i have had to bite the bullet and purchase a XP home edition CD Fingers crossed it comes today. So if its ok with you can i post again if i have any problems re-installing ?

Kind regards John

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      1 Dec 2008 @ 11:52
RE: Advent laptop

John, you are absolutely crazy. Any PCIQ Professional could have installed XP for you at much less than the purchase price of a new CD. What you have paid money for is a licence to run Windows that you don't need because you already have one.

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Reply by: John .      1 Dec 2008 @ 14:23
RE: Advent laptop

AT LAST I have installed Xp home edition
How do i pick up my wireless router ?
Can i download the Drivers straight on to my daughters laptop or do burn a cd from my desktop ?

Kind regards John

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Reply by: John .      1 Dec 2008 @ 15:09
RE: Advent laptop

http://support.thetechguys.com/layout.aspx?ID={cc7b1a2e-177c-4b41-b737-968cf8068c80}&CatID={ae3c34e8-f596-450e-ae98-747bb63fe204}


The Above link is for Windows XP pro any idea of the link for home edition ???

Kind regards john

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      1 Dec 2008 @ 15:22
RE: Advent laptop

Drivers are the same for all (32 bit) editions of XP so you just need to install those drivers. Just download and run them, no need to burn a CD.

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Reply by: John .      1 Dec 2008 @ 20:39
RE: Advent laptop

Sorry back AGAIN i couldnt download to laptop i have burned a CD with the Drivers on, so what do i do now please ie how do i run/save drivers ??

Kind regards John

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      1 Dec 2008 @ 23:29
RE: Advent laptop

Come on John, this bit is not rocket science. Follow your instincts or, if all else fails, read the instructions.

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      2 Dec 2008 @ 08:15
RE: Advent laptop

Johm, I am completely confident you can work out for yourself how to install the drivers you have downloaded but if you really want chapter and verse instructions, how about reciprocating and first answering a question of mine?

Why on earth are you so intent on doing this yourself, even to the extent of spending more than it would have cost you to get someone to do it for you?

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      2 Dec 2008 @ 08:42
RE: Advent laptop

John
those drivers are all zipped
You need to unzip them before running them
Copy each file to the hard drive of the PC
Select each file in turn, click on it with the RIGHT mouse button, select "extract". That will put the contents of each file into a new folder
From there you can find the setup files and run them

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Reply by: John .      2 Dec 2008 @ 13:58
RE: Advent laptop

Quore From Alan B <
Why on earth are you so intent on doing this yourself, even to the extent of spending more than it would have cost you to get someone to do it for you>
Well to reply to your question Alan I have been ill for the past few years and 2 weeks ago i was Diagnosed with M/S and as i have not being able to help my family with everday things, when my daughters laptop started playing up she was quoted something like £230. to have it fixed, i thought that maybe i could do it cheaper by going online and asking people like yourself fot help and i was pleasantly suprised how much yous have all helped me on here. My daugher was of the same mindset as you that calling one of yous to come out would be cheaper and faster, but me wanting to do something that i hoped could to fix the problem cheaper and restore a bit of self respect to myself has made a easy task seam like rocket science,but it would mean i great deal to me to be able to say to people a have fixed it abeit with loads of free info from yous all,so once again i would like to thank you all for your patient and time.
Current status i have unzipped all the drivers as pre instructions but in System Properties Device manager i have the folowing all with type yellow !? as follows
other devices ?
Mass storage controller
Multimedia Audio Controller
Network Controller
PCI Modem
Video Controller
Video Controller(VGA Compatible)
All of the above as previously stated have a yellow exclamation mark and question mark on them.
I dont know if they were missing on the link posted http://support.thetechguys.com/layout.aspx?ID={cc7b1a2e-177c-4b41-b737-968cf8068c80}&CatID={ae3c34e8-f596-450e-ae98-747bb63fe204} or as more likley its me AGAIN

Kind Regards John


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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      2 Dec 2008 @ 14:07
RE: Advent laptop

Hi Jon. Whoever quoted you £230 should be shot!

Counterintuitive as it may seem, for each device listed with an exclamation mark in Device Manager you should right click it and then choose the uninstall option. When all the exclamation marks are gone restart the computer. If you have run the setup files then Windows should rediscover all the devices you uninstalled and install them with the correct drivers.

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Reply by: John .      2 Dec 2008 @ 14:22
RE: Advent laptop

done as above got this message< The hardware was not installed because the wizard cannot find the software> i have tried to go online to do it bit cant get online i have tried the CD i download but still no joy ???

kind regards John

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      2 Dec 2008 @ 15:19
RE: Advent laptop

I presume you followed the instructions from Jon S., unzipped all the installation files and ran them?

Okay then back to Device Manager and see which devices NOW have an exclamation mark against them. There should be just one or two now; tell us which.

By the way, if I was quoting to fix your computer I would have charged say £40 for the new hard drive, plus my call-out charge, plus a maximum of two hours to re-install Windows plus drivers.

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Reply by:  .      2 Dec 2008 @ 16:33
RE: Advent laptop

Okay then back to Device Manager and see which devices NOW have an exclamation mark against them. There should be just one or two now; tell us which.


No nothing has changed same exclamation mark

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Reply by: John .      2 Dec 2008 @ 16:37
RE: Advent laptop

Incedently is this the reason i cant pick up my wireless router ?

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      2 Dec 2008 @ 19:10
RE: Advent laptop

Yes, almost certainly you cannot pick up your wireless router because you have not succeeded in installing your wireless adaptor.

What happens when you run the setup files you downloaded and unzipped? Do you see a sequence of screens indicating something is happening? Are there any error messages?

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      2 Dec 2008 @ 19:13
RE: Advent laptop

Sorry, I'll be more explicit. What usually happens when you unzip a setup file is you get a folder containing many different files but almost always one of these files (in the top level folder) is called setup.exe . You need to double click this file to cause the setup program to run.

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Reply by:  .      2 Dec 2008 @ 19:17
RE: Advent laptop

Yes when i install the drivers it asked me to go online to install or install from CD rom both i have tried to do but with no success, this is after i have unzipped

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Reply by: John .      2 Dec 2008 @ 19:29
RE: Advent laptop

Yes Alan i have setupexe on all but one for some reason ther seams to be no setupex on this file i have doubled clicked but there is loads on the page but no setupexw

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Reply by: John .      2 Dec 2008 @ 19:33
RE: Advent laptop

Sorry no setupexe the file is Xp_2k.6.30.06

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      2 Dec 2008 @ 22:37
RE: Advent laptop

Okay, you need to find out which driver does not have a setup.exe file and post back.

Meanwhile, in the other cases it sounds as if when you run the setup.exe file the Found New Hardware Wizard starts. Sometimes this goes away spontaneously after a while, sometimes you need to run it. You don't need to go online and you don't need to install from a CD you don't have. The option to install the software automatically should work.

For example, if you go to
http://support.thetechguys.com/layout.aspx?ID={62faffd3-28c0-434d-ad5e-e5363b05b39b}&CatID={ae3c34e8-f596-450e-ae98-747bb63fe204} the driver comes with installation instructions and should remove the exclamation marks against Video Controller and Video Controller (VGA Compatible). To give you the best chance of getting this to work, make sure the Found New Hardware Wizard does not run when you start the computer. If it does, let it run, search, find nothing and accept the default option not to run again subsequently. When you have done that, open Device Manager and uninstall Video Controller and Video Controller (VGA Compatible). Restart the computer. The Found New Hardware Wizard will launch but ignore it and run the setup.exe program. This should run, the Wizard will vanish and you will have installed your display adaptor.

If this does not work for some reason then you need to describe step by step exactly what you do and exactly what happens for this particular example. All I can glean so far is what you are doing is not working.

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Reply by: John .      3 Dec 2008 @ 12:57
RE: Advent laptop

Sorry Alan but is this just an example or do i have to download

Regards john

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      3 Dec 2008 @ 13:17
RE: Advent laptop

lets try a different approach
Non-optimised, but stable versions of MOST of the drivers you need will be available from Windows update
So, forget all the downloading and unzipping and try this
1) connect your laptop to the router with an ethernet cable
2) click start > all programs > windows uppdate
3) when you get to the windows update page allow is to install the "essential upgrade" - it may do this twice
3) when you get to the stage where you are asked for "express" or "custom" choose "custom"
4) It may try to direct you to install service pack 2 (or 3). Ignore that for now and select the "other upgrades" option.
5) These will provide you with a list of "essential" "optional" and "hardware". Select everything in "essential" and "hardware" and then let windows update install them. After that lot has gone it, reboot and tell us what is left with an exclamation mark in device manager

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      3 Dec 2008 @ 13:25
RE: Advent laptop

It was meant to be a worked example using the graphics drivers you identified for your laptop. Therefore you should already have done most of the initial stages but it would seem the first time round you did not read the instructions on the web page. Or something else went wrong.

You can try the strategy Jon suggests but this way should be better if you can manage it.

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      3 Dec 2008 @ 13:47
RE: Advent laptop

So

1) Go to the web page I cited in my post
2) Read what the page says about how to run the setup program.
3) Download the file (you should have already done this).
4) Copy the file to your laptop (as necessary).
5) Unzip the file
6) Open Device manager and uninstall the two Video Controller devices
7) Restart the computer
8) Run the setup.exe file in the unzipped folder, ignoring all other windows that say Found New Hardware.
9) When the installation finishes, restart the computer.
10) Check in Device Manager that the two video controller devices are not shown any longer
11) Repeat the same procedure except stage 6 with all the other drivers

If you cannot manage any of these stages or something goes wrong, post back to tell me which stage you are at and I will give more detailed instructions.



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Reply by: John .      3 Dec 2008 @ 15:02
RE: Advent laptop

Sorry Alan no luck still have exclamation marks on video controllers

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      3 Dec 2008 @ 15:20
RE: Advent laptop

Did the setup program actually run when you double clicked it?

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      3 Dec 2008 @ 15:24
RE: Advent laptop

If it did run, tell me what each individual prompt or pop-up window says (by running it again).

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Reply by: John .      3 Dec 2008 @ 15:47
RE: Advent laptop

Yes When i unzip i am putting them in my documents!!! should i be sending them to somewhere else ?? hard drive or something

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Reply by: John .      3 Dec 2008 @ 17:06
RE: Advent laptop

Apparently the vidoe drivers are not on this link
http://support.thetechguys.com/layout.aspx?ID={cc7b1a2e-177c-4b41-b737-968cf8068c80}&CatID={ae3c34e8-f596-450e-ae98-747bb63fe204}
???????????????

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      3 Dec 2008 @ 19:57
RE: Advent laptop

thats the driver listed as the Intel Grapics Media Accelerator 900 driver

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Reply by: John .      3 Dec 2008 @ 20:01
RE: Advent laptop

I Know Jon but on another forum people have had the same problem re video drivers that i have and the cannot install either ??

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      3 Dec 2008 @ 21:02
RE: Advent laptop

John. WHAT HAPPENS WHEN YOU RUN THE SETUP PROGRAM??? Drivers either install correctly or you get error messages. We really cannot help you if you cannot help us by supplying some details.

It should not matter where you unzip to, by the way. And even if the Video drivers do not work for some reason, what about all the other ones??? Do the other forums say none of these drivers on The Tech Guys' web site actually work???

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Reply by: John .      3 Dec 2008 @ 21:59
RE: Advent laptop

WHAT HAPPENS WHEN YOU RUN THE SETUP PROGRAM???
No need to shout, oh okay i can see your reason for shouting
all the programms have run and installed as far as i can see.

Then i get the new hardware wizard asking me to install either from online this time or one time or from CD and none seam to work for me and i cant get the wizard off so i have to reboot and go through the same squence AGAIN

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Reply by:  .      3 Dec 2008 @ 22:25
RE: Advent laptop

These are the links i was given for the drivers couldnt install


The sound and modem drivers could cause problems though.
Sound may be Conexant AC Link and modem probably also Conexant as they are linked.
Try the drivers from Gateway
http://support.gateway.com/support/driv ... 14.10.0575
http://support.gateway.com/support/driv ... 207.22.0.0

should i try them ??

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Reply by: John .      3 Dec 2008 @ 22:32
RE: Advent laptop

Now I only have the following with exclamation marks
Mass storage controller
Multimedia Audio controller
Network Controller
PCI Modem

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Reply by: Richard B. PCIQ IT ProfessionalIT Professional in Edinburgh, EH1      3 Dec 2008 @ 22:57
RE: Advent laptop

Given the length of this thread and the amount of information that Jon, Alan and Robin have supplied, maybe you should bite the bullet and get someone in to finish the job off for you?

There is only so much information that can be passed on by a forum.

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Reply by: John .      3 Dec 2008 @ 23:07
RE: Advent laptop

Given the length of this thread and the amount of information that Jon, Alan and Robin have supplied, maybe you should bite the bullet and get someone in to finish the job off for you?

There is only so much information that can be passed on by a forum


Oh well best go then cant stay where i am not wanted

Thanks for everything GUYS

Kind regards John

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      4 Dec 2008 @ 00:41
RE: Advent laptop

FFS no-one has said you are not welcome
However I think its fair to say that you seem to be making this exceedingly difficult for yourself. There comes a point where however much you try to help someone you hit the limit of their natural capabilities, at which point it is time to take another direction.
Have you tried my suggestion of plugging the laptop into the router and running windows update? that will probably cure a lot of the driver issues
There is nothing fancy about this particular system and M$ have certified drivers on Windows Update for most of the hardware involved. If you run Windows update and follow my earlier instructions you should be able to sort this

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Reply by: John .      4 Dec 2008 @ 11:34
RE: Advent laptop

Calm down no need to swear but i know your reasons for it as previously stated my computer skills are worse than i thought.
Yes windows update did infact help with 2 of he drivers but i still have exclamation marks on the following.
Mass storage controller
Multimedia Audio controller
Network Controller
PCI Modem

Thanks for your patience in trying to get through to me i am sorry for all the hassle i have caused and all by my own making

Kind regards john

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      4 Dec 2008 @ 12:24
RE: Advent laptop

Hi John,
I know you tried this:
"Counterintuitive as it may seem, for each device listed with an exclamation mark in Device Manager you should right click it and then choose the uninstall option. When all the exclamation marks are gone restart the computer. If you have run the setup files then Windows should rediscover all the devices you uninstalled and install them with the correct drivers."
and it didn't seem to work, so have you tried booting up the laptop withan XP Installation CD in the drawer and trying the "Repair" option? At this stage I'm really not sure whether this has been suggested earlier in the thread, but it strikes me that you could be trying to install drivers for devices which may not even be present on your computer, and you're stuck in an endless loop. Repairing / re-installing will inspect your devices again and only initialise those present.

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Reply by: John .      4 Dec 2008 @ 14:35
RE: Advent laptop

I have tried to Re-boot from CD i have this error message

STOP c2000221 unknown Hard Error
SystemRootsystem32
td77.d77

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      4 Dec 2008 @ 15:00
RE: Advent laptop

It could be a driver problem after all the massing about you've done. See if this looks familiar:-

http://support.microsoft.com/kb/832324/en-us

I can't remember whether I've asked this already but the "new" drive you got - is it new or has it been in another pc before? If it's been used before then it may have been set up for all the devices on it's old environment, which would explain the difficulty you're having with detected components. If this were the case then XP must be run from the install disk, preferably BEFORE it boots up in a new pc for the first time! If you do this then you just repair the installation to correct all the hardware problems, but if it's an old drive, not erased, and you've booted it into your laptop, then the best bet is just wipe everything off it and start again with a clean install.
I'm not trying to put you off, but often what seems like the most drastic action takes far less time than trying to pick pieces off the problem. After all, there's no data that you need to keep on this drive as it's already been swapped.

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Reply by: John .      4 Dec 2008 @ 15:03
RE: Advent laptop

Yes brand new hard drive how do i wipe everthing off and reinstall xp from disk ?

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      4 Dec 2008 @ 15:25
RE: Advent laptop

It would be back to this again but hold on!

"Put the windows XP HOME edition disk in the CD/DVD drive then restart the computer. On restart the computer will ask you to press any key to boot from the CD. Press a key, do this quickly. Wait a minute for the next screen then select the option to install Windows (press enter, then f8). It will tell you there is already a copy of Windows on the hard drive and ask if you want to repair it. You do not, so press escape to choose that option. At this stage will have the option to delete the partition you created in your previous attempt to install Windows (press D to delete it). Now you have eradicated any trace of the previous installation, just follow the on-screen instructions to install XP Home Edition and there should be no hindrance from any previous edition."

If it was a brand new drive and you installed XP from the CD then it must mean that all the devices with incorrect or missing drivers HAVE been found on your laptop so you'd be wasting your time re-installing.

You'll have to plod through the exclamation-marked devices in device manager and right-click on one each time, following the prompts to update the driver for each device. If Windows fails to automatically locate the driver either on your machine or on Windows Update then you'll just have to keep searching manufacturer's sites for the correct driver. Once downloaded and installed, the device will then work.

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Reply by: John .      4 Dec 2008 @ 16:04
RE: Advent laptop

I have tried to run Windows to Install cd this works untill i recieve the same error message as before
SystemRootsystem32
td77.d77>

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Reply by: John .      4 Dec 2008 @ 16:10
RE: Advent laptop

STOP c2000221 unknown Hard Error
SystemRootsystem32
td77.d77

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      4 Dec 2008 @ 17:01
RE: Advent laptop

http://support.microsoft.com/kb/314474

Wrong drivers installed

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Reply by: John .      4 Dec 2008 @ 17:10
RE: Advent laptop

Oh Noooooooooooooooooooo back to square one
WTF do i do now
all i am getting is windows xp logo on start up the that error message and it keeps stopping and starting

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      4 Dec 2008 @ 17:50
RE: Advent laptop

cut your losses
reformat the machine and start again with a clean install of windows
or ask for paid support

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Reply by: John .      4 Dec 2008 @ 19:11
RE: Advent laptop

reformat the machine and start again with a clean install of windows



How do i do this please ??

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      4 Dec 2008 @ 20:21
RE: Advent laptop

read Robin's post of 4th December at 15:25

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      4 Dec 2008 @ 20:21
RE: Advent laptop

read Robin's post of 4th December at 15:25

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      4 Dec 2008 @ 20:44
RE: Advent laptop

"{RE: Advent laptop
reformat the machine and start again with a clean install of windows}

How do i do this please ??"

Come on John, you did that only a few days ago after you accidentally loaded a copy of XP Professional when you needed XP Home. Now my colleagues are saying this is unnecessarily radical but at least you would be going back over old familiar ground!

I know you are strongly motivated to prove you can do this yourself but the truth is that even with a tremendous amount of help, vastly more help than any other client on the Customer Support Forum has ever sought, you keep going wrong and getting yourself into difficulties. I'm sure you can get there eventually but you simply don't have the experience that the PCIQ Professionals bring to the table. I wonder if there aren't better things you can do with your time that will bring you the self-respect you seek? Planning a wonderful christmas for your family, for example?


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Reply by: John .      6 Dec 2008 @ 22:17
RE: Advent laptop

Sorry Back Again


At last i (YOU) have done it, reformated and ignored the drives with exclamation marks as advised by Robin and everthings seams ok
SO once again Guys THANK YOU ALL for being so patient with me i promise not to come back and annoy you all(well not in the near future)

So i wish you all a merry Xmas and a happy and prosperous (Not with people like me tho eh) New year

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      6 Dec 2008 @ 22:33
RE: Advent laptop

John
are there any still left with exclamation marks? And if so, what are they?

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      6 Dec 2008 @ 23:42
RE: Advent laptop

I suggest you now follow the advice posted by Jon S. at 13:17 on 13th November. If you have got your wireless connection working again then there is no need to make a wired connection to the router.

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Reply by: John .      7 Dec 2008 @ 10:59
RE: Advent laptop

Quote Alan B "I suggest you now follow the advice posted by Jon S. at 13:17 on 13th November"

Sorry i cant find this post on this Thread

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      7 Dec 2008 @ 11:57
RE: Advent laptop

he means this from 3rd December
Try it and report back on whats left over in device manager


lets try a different approach
Non-optimised, but stable versions of MOST of the drivers you need will be available from Windows update
So, forget all the downloading and unzipping and try this
1) connect your laptop to the router with an ethernet cable
2) click start > all programs > windows uppdate
3) when you get to the windows update page allow is to install the "essential upgrade" - it may do this twice
3) when you get to the stage where you are asked for "express" or "custom" choose "custom"
4) It may try to direct you to install service pack 2 (or 3). Ignore that for now and select the "other upgrades" option.
5) These will provide you with a list of "essential" "optional" and "hardware". Select everything in "essential" and "hardware" and then let windows update install them. After that lot has gone it, reboot and tell us what is left with an exclamation mark in device manager

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      7 Dec 2008 @ 11:57
RE: Advent laptop

he means this from 3rd December
Try it and report back on whats left over in device manager


lets try a different approach
Non-optimised, but stable versions of MOST of the drivers you need will be available from Windows update
So, forget all the downloading and unzipping and try this
1) connect your laptop to the router with an ethernet cable
2) click start > all programs > windows uppdate
3) when you get to the windows update page allow is to install the "essential upgrade" - it may do this twice
3) when you get to the stage where you are asked for "express" or "custom" choose "custom"
4) It may try to direct you to install service pack 2 (or 3). Ignore that for now and select the "other upgrades" option.
5) These will provide you with a list of "essential" "optional" and "hardware". Select everything in "essential" and "hardware" and then let windows update install them. After that lot has gone it, reboot and tell us what is left with an exclamation mark in device manager

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Reply by: adrian r.      15 Feb 2009 @ 08:58
RE: Advent laptop

i have a advent 7094 that wont start up is there anytning i can do too start it up?

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      15 Feb 2009 @ 11:58
RE: Advent laptop

Adrian, it is usually better to start a new topic than to post your problem on the end of another thread; because although your symptoms may appear similar, the cause could be completely unrelated.

There are many stages along the road to having a computer fully up and running. Does anything happen AT ALL when you try to start your Advent laptop?

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Reply by: peter f.      26 Jun 2010 @ 14:17
RE: Advent laptop

got a advent 7094 laptop was working,
i changed the harddrive in it and now it just won't start up. the power comes on dvd drive
makes a noise but the screen doe not light up,
help me please

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      26 Jun 2010 @ 14:31
RE: Advent laptop

Peter, it is usually better to start a new topic than to post your problem on the end of another thread; because although your symptoms may appear similar, the cause could be completely unrelated.

Take your new hard drive out and start the laptop. The laptop should be able to complete its POST sequence so you will see something on the screen and be able to enter the BIOS settings. If you still see nothing at all then your new hard drive cannot be responsible. So either this is a coincidental fault or you broke/damaged some other connection when changing the hard drive.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      26 Jun 2010 @ 19:52
RE: Advent laptop

thats an ECS 321 with an SiS chipset
neither have a reputation for longevity, and this model must be 6-7 years old. The new hard drive is probably worth more than the machine

one thing to check: have you bent the IDE connector pins on the new drive while fitting it? That would stop it booting

specs for this machine at UKTSupport

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Reply by: ashlee c.      6 Aug 2010 @ 21:33
RE: Advent laptop

i have lost the serial code for my laptop and i need to active it but i carnt with out it and i dont know what kind of laptop this is can you help me

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      6 Aug 2010 @ 22:20
RE: Advent laptop

I'm not sure, Aslee, your question is difficult to follow. Some software requires "activation", you need to submit a product key code to get it to work. The product key is supplied with the software. In the case of Windows the product key should be on a sticker on the computer. Unless you can explain more clearly what it is you are trying to do, I do not think we will be able to help.

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Reply by: louise s.      9 Jul 2011 @ 07:15
RE: Advent laptop

I need help with my ADENT 4211 laptop as I restarted my laptop as normal and it came on with a black screen with white writing saying:
ā€œBOOTMGR is compressed.
Press Ctrl+Alt+Del to restartā€

I tried to restart with Ctrl+Alt+Del and it just brought me back to the same black and white screen. I even tried to boot it and got no-where.
Please could some one help me.

Thank you
Louise

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      9 Jul 2011 @ 07:55
RE: Advent laptop

Did you by any chance select an option "compress this drive to save space" on your C drive just before this happened? If so then taking steps to uncompress the drive should fix the problem.

On the other hand, a lot of computer malware around at the moment is tampering with the boot process so you might be dealing with a failed trojan installation.

If you post back, please start a new thread as this is not an Advent-specific problem. However it would help to know what version of Windows your computer is running and whether you tried to compress your hard drive.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      9 Jul 2011 @ 08:03
RE: Advent laptop

louise
before we can help we need to know
1) which version of windows you have
2) do you have a Windows setup DVD?
As Alan requested, please post your answers in a new thread

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Reply by: yusuf t.      20 Sep 2016 @ 11:19
RE: Advent laptop

my advent laptop keeps saying an operating system not found,try disconnecting all drives.press control+alt+delete to restart.

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Reply by: yusuf t.      20 Sep 2016 @ 11:19
RE: Advent laptop

my advent laptop keeps saying an operating system not found,try disconnecting all drives.press control+alt+delete to restart.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      19 Nov 2016 @ 21:02
RE: Advent laptop

yusuf
your hard drive has failed

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Do you need computer support?