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Topic:

My parents PC randomly shuts down and it is also extremely sluggish when in use.

Posted by: Alex T.      18 Oct 2009 @ 12:39
My parents PC randomly shuts down and it is also extremely sluggish when in use.

My parents PC randomly shuts down and it is also extremely sluggish when in use. I am thinking it could be overheating or it maybe that the RAM possibly need replacings. I was considering reformatting the hard drive, buying some new RAM and adding another fan into the Tower. I wanted a second opinion before I did anything. I would appreciate any help. Thanks in advance

Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      18 Oct 2009 @ 15:12
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

what is the specification of the machine?
which windows versiona re you running?
what antivirus/security software do you have?
how many programs do you have loading at startup?
do you use limewire or other filesharing programs?

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Reply by: Alex T.      18 Oct 2009 @ 15:34
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

The spec is as follows:

Memory: 1GB DRR SDRAM 184 PIN
K8N Neo4 M/B
2x 40 GB Hard drive SATA
Operating System: Windows XP Home (not sure about service pack)
Antivirus Software: AVG
Start up programmes: 50+ (that is a best estimate)
No filesharing programmes

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Reply by: Alex  T.      18 Oct 2009 @ 15:42
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

Correction on start-up programmes **
This figure relates to the processes running on task manager (with out any files or programmes loaded). I am not sure on the actual figure you requested.


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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      18 Oct 2009 @ 16:07
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

you don't mention the processor, so difficult to get an idea of what speed you should be getting, but its fair to say that a socket 939 board running DDR wont compete with newer machines

could be many thing causing the problem. in particular order
virus or other malware
failing hard drive
faulty memory
failing PSU
too many programs running at startup

My train of thought faced with one of these would be
check the memory with the Microsoft memory checking program
check the PSU using a testing device
use HijackThis! to see whats running at startup followed by a thorough cleanup/disinfection of the machine
scan the hard drive for errors using the drive manufacturers software tools

Implicit in all this is a need for a fair degee of familiarity with diagnostic techniques - especially with regard to cleaning out the software

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Reply by: Alex T.      18 Oct 2009 @ 16:28
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

I am not sure about the processor - I think it is a Pentium Processor. Will post later.

How do I find the Microsoft memory checking program? Is this something that I will have to download or is it accessed through a command window?

Would you recommend doing a Diagnostic Startup via msconfig?

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      18 Oct 2009 @ 17:13
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

the memory disagnostic tool is at http://oca.microsoft.com/en/windiag.asp

Re the software, first thing to try is to download and run HijackThis! and then copy and paste the results of the scan. Should give us an idea of just how much junk (if any) is loading at startup

http://free.antivirus.com/hijackthis/

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Reply by: Alex T.      18 Oct 2009 @ 22:20
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

I ran HijackThis and it gave me the following:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:17:32, on 18/10/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSSystem32
vsvc32.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSsystem32spoolsv.exe
C:PROGRA~1AVGAVG8avgwdsvc.exe
C:Program FilesCommon FilesEPSONEBAPISAgent2.exe
C:Program FilesNeroNero 7InCDInCDsrv.exe
C:Program FilesCommon FilesLightScribeLSSrvc.exe
C:WINDOWSSystem32spoolDRIVERSW32X863lxdjserv.exe
C:WINDOWSsystem32lxdjcoms.exe
C:PROGRA~1AVGAVG8avgrsx.exe
C:PROGRA~1AVGAVG8avgnsx.exe
C:Program FilesCommon FilesMotiveMcciCMService.exe
C:Program FilesCyberLinkShared FilesRichVideo.exe
C:Program FilesSMART Board SoftwareSMARTBoardService.exe
C:PROGRA~1AVGAVG8avgemc.exe
C:Program FilesAVGAVG8avgcsrvx.exe
C:WINDOWSExplorer.EXE
C:WINDOWSSOUNDMAN.EXE
C:WINDOWSSystem32spoolDRIVERSW32X863E_FATIAHE.EXE
C:PROGRA~1Yahoo!rowserybrwicon.exe
C:Program FilesAdobePhotoshop Album Starter Edition3.0Appsapdproxy.exe
C:PROGRA~1Yahoo!YOPyop.exe
C:Program FilesLexmark 1400 Serieslxdjamon.exe
C:PROGRA~1AVGAVG8avgtray.exe
C:Program FilesBT Broadband Desktop HelptbbBTHelpNotifier.exe
C:Program FilesCyberLinkPowerDVDPDVDServ.exe
C:Program Fileslg_fwupdatefwupdate.exe
C:Program FilesNeroNero 7InCDNBHGui.exe
C:PROGRA~1Yahoo!rowserycommon.exe
C:Program FilesNeroNero 7InCDInCD.exe
C:WINDOWSsystem32RUNDLL32.EXE
C:WINDOWSsystem32ctfmon.exe
C:Program FilesLogitechSetPointSetPoint.exe
C:Program FilesCommon FilesLogishrdKHAL2KHALMNPR.EXE
C:WINDOWSSystem32svchost.exe
C:WINDOWSsystem32wuauclt.exe
C:PROGRA~1Yahoo!YOPsecstat.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesTrend MicroHijackThisHijackThis.exe

R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Search Bar = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html
R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://www.facebook.com/
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Bar = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCUSoftwareMicrosoftInternet ExplorerSearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Local Page =
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Local Page =
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:Program FilesYahoo!CompanionInstallscpn5yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:Program FilesYahoo!CompanionInstallscpn5yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:Program FilesAdobeAcrobat 7.0ActiveXAcroIEHelper.dll
O2 - BHO: ALOT Toolbar Helper - {14CEEAFF-96DD-4101-AE37-D5ECDC23C3F6} - C:Program FilesalotinBHOalotBHO.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:Program FilesAVGAVG8avgssie.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:PROGRA~1Yahoo!Commonyiesrvc.dll
O2 - BHO: CIEDownload Object - {67BCF957-85FC-4036-8DC4-D4D80E00A77B} - C:Program FilesSMART Board SoftwareNotebookPlugin.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:Program FilesYahoo!rowserYSidebarIEBHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:Program FilesYahoo!CompanionInstallscpn5yt.dll
O3 - Toolbar: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:Program Filesalotinalot.dll
O4 - HKLM..Run: [NVIDIA nTune] "C:Program FilesNVIDIA Corporation
Tune\nTune.exe" clear
O4 - HKLM..Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM..Run: [EPSON Stylus Photo R240 Series] C:WINDOWSSystem32spoolDRIVERSW32X863E_FATIAHE.EXE /P30 "EPSON Stylus Photo R240 Series" /O6 "USB001" /M "Stylus Photo R240"
O4 - HKLM..Run: [NeroCheck] C:WINDOWSsystem32NeroCheck.exe
O4 - HKLM..Run: [YBrowser] C:PROGRA~1Yahoo!rowserybrwicon.exe
O4 - HKLM..Run: [Adobe Photo Downloader] "C:Program FilesAdobePhotoshop Album Starter Edition3.0Appsapdproxy.exe"
O4 - HKLM..Run: [YOP] C:PROGRA~1Yahoo!YOPyop.exe /autostart
O4 - HKLM..Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM..Run: [lxdjamon] "C:Program FilesLexmark 1400 Serieslxdjamon.exe"
O4 - HKLM..Run: [AVG8_TRAY] C:PROGRA~1AVGAVG8avgtray.exe
O4 - HKLM..Run: [btbb_McciTrayApp] "C:Program FilesBT Broadband Desktop HelptbbBTHelpNotifier.exe"
O4 - HKLM..Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM..Run: [RemoteControl] "C:Program FilesCyberLinkPowerDVDPDVDServ.exe"
O4 - HKLM..Run: [LanguageShortcut] "C:Program FilesCyberLinkPowerDVDLanguageLanguage.exe"
O4 - HKLM..Run: [LGODDFU] "C:Program Fileslg_fwupdatefwupdate.exe" blrun
O4 - HKLM..Run: [NeroFilterCheck] C:Program FilesCommon FilesAheadLibNeroCheck.exe
O4 - HKLM..Run: [SecurDisc] C:Program FilesNeroNero 7InCDNBHGui.exe
O4 - HKLM..Run: [InCD] C:Program FilesNeroNero 7InCDInCD.exe
O4 - HKLM..Run: [nwiz] nwiz.exe /install
O4 - HKLM..Run: [NvMediaCenter] RUNDLL32.EXE C:WINDOWSsystem32NvMcTray.dll,NvTaskbarInit
O4 - HKLM..Run: [NvCplDaemon] RUNDLL32.EXE C:WINDOWSsystem32NvCpl.dll,NvStartup
O4 - HKCU..Run: [CTFMON.EXE] C:WINDOWSsystem32ctfmon.exe
O4 - HKUSS-1-5-19..Run: [CTFMON.EXE] C:WINDOWSSystem32CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUSS-1-5-20..Run: [CTFMON.EXE] C:WINDOWSSystem32CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUSS-1-5-18..Run: [CTFMON.EXE] C:WINDOWSSystem32CTFMON.EXE (User 'SYSTEM')
O4 - HKUS.DEFAULT..Run: [CTFMON.EXE] C:WINDOWSSystem32CTFMON.EXE (User 'Default user')
O4 - Global Startup: Logitech SetPoint.lnk = C:Program FilesLogitechSetPointSetPoint.exe
O4 - Global Startup: Microsoft Office.lnk = C:Program FilesMicrosoft OfficeOffice10OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~1MICROS~2Office10EXCEL.EXE/3000
O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:PROGRA~1Yahoo!Commonyiesrvc.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:Program FilesYahoo!CommonYinsthelper20073151.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.co.uk/SnapfishUKActivia.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1154035611418
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/win/ActiveXPlugin.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:Program FilesAVGAVG8avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:WINDOWSSYSTEM32avgrsstx.dll
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:PROGRA~1AVGAVG8avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:PROGRA~1AVGAVG8avgwdsvc.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:Program FilesCommon FilesEPSONEBAPISAgent2.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:Program FilesNeroNero 7InCDInCDsrv.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:Program FilesCommon FilesLogitechBluetoothLBTServ.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:Program FilesCommon FilesLightScribeLSSrvc.exe
O23 - Service: lxdjCATSCustConnectService - Lexmark International, Inc. - C:WINDOWSSystem32spoolDRIVERSW32X863\lxdjserv.exe
O23 - Service: lxdj_device - - C:WINDOWSsystem32lxdjcoms.exe
O23 - Service: McciCMService - Alcatel-Lucent - C:Program FilesCommon FilesMotiveMcciCMService.exe
O23 - Service: NBService - Nero AG - C:Program FilesNeroNero 7Nero BackItUpNBService.exe
O23 - Service: Nero Registry InCD Service (NeroRegInCDSrv) - Unknown owner - C:Program FilesNeroNero 7InCDNBHRegInCDSrv.exe (file missing)
O23 - Service: NMIndexingService - Nero AG - C:Program FilesCommon FilesAheadLibNMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:WINDOWSSystem32
vsvc32.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:Program FilesCyberLinkShared FilesRichVideo.exe
O23 - Service: SMART Board Service - SMART Technologies Inc. - C:Program FilesSMART Board SoftwareSMARTBoardService.exe
O23 - Service: YPCService - Yahoo! Inc. - C:WINDOWSsystem32YPCSER~1.EXE

--
End of file - 10806 bytes

Not able to do a memory test, yet.

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Reply by: David R H. PCIQ IT ProfessionalIT Professional in Sutton, SM1      18 Oct 2009 @ 23:46
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

Slow & random shutdowns: often symptoms of overheating, usually due to dust accumulated in heatsinks, power supplies, fans, etc. Open it up & have a look:
Simple: If it looks like it could use a good hoovering out, get a professional to clean it for you.

Better: If you can identify the processor, have a look under the fan, between the fins of the heatsink: if they're full of dust, there's a good chance that overheating caused by that is the culprit. Again, get a professional to clean it for you.

Otherwise, follow Jon's advice.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      19 Oct 2009 @ 00:27
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

Davids correct, but a quick check of your list shows two things which will affect the speed of your PC

go to add-remove programs and uninstall
(1) BT Broadband Desktop Help (you dont need it and its a resource hog)
(2) ALOT Toolbar (Spyware)

Once you've done that download update and run the Malwarebytes antimalware scanner and remove whatever it finds. I've not seen a machine yet that had ALOT on and DIDN'T have a mass of other spyware
http://www.malwarebytes.org/mbam.php

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Reply by: Alex T.      19 Oct 2009 @ 11:27
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

I went to the malwarebytes website using the address provided (http://www.malwarebytes.org/mbam.php) and downloaded the relevant setup files. However this morning AVG has alerted to me that the .exe file in question has a Trojan horse - PSW.Banker5.ZOY. But when I ran the malwarebytes programme(on my machine) it didn't pick it up. Is there a downloadable file that I can run on my parents machine that is clean?

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Reply by: David R H. PCIQ IT ProfessionalIT Professional in Sutton, SM1      19 Oct 2009 @ 12:23
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

I've just downloaded the file from that URL and it scans clean.

Check that the file size is exactly 4,045,528 bytes. In "Windows Explorer" or "My Computer", right click on the file and click Properties to see the exact size. If it isn't correct, try to re-download it.

If you still get the problem, then it's likely that a virus on the PC is messing with the download and you're probably going to need some professional help.

BTW, the SMART software for the school whiteboards is also a resource hog and slows things down. If your parents don't actually need it (it's used for preparation away from the whiteboard as well as in the classroom), then it should be uninstalled.

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Reply by: Alex T.      19 Oct 2009 @ 18:29
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

On my own computer I was initially able to dld and install the malwarebytes software, however I am unable to dld the exe file. I am also not able to dld onto my parents machine. Both machines stop me at 99% with AVG telling me that it has detected a Trojan. Could the hijackthis software be causing this?

I was able to however do the following:

1. I have uninstalled the applications that Jon.S suggested. I tried uninstalling some other programmes but was unable due to missing .ddl files.
2. I have cleaned out the tower as Dave R H recomnmended
3 I cleaned the processor/heat sink and put a new coating of heat tranfer gel onto it.
4. I added a new fan inside the Tower to improve ventilation
5. I reduced the RAM to a a single 512MB stick. The manual instructed that 3 sticks was not recommended (the other two were 256MB)
6. did a system restore to an earlier time to see if it would allow me to dld malwarebytes exe. No luck there.

Other than a reformat, I think that I have done all I can. I have suggested that my parent should get a professional to have a look.

I would appreciate any additional help, however I think professional help now is required. Thank you so much for youR help.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      19 Oct 2009 @ 22:39
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

if the malwarebytes program will not download cleanly its very likely that you have a trojan /rootkit running on the machine and blocking it
There is NOTHING wrong with the file on the website - I download and use it regularly (three times today)

It may be worth trying something a little more obscure and adventurous - Scanning with Combofix
Read the instructions at
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Download the program from
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

DO NOT DOWNLOAD THE PROGRAM FROM ANY OTHER SOURCE. Google will take you to a fake version of the program

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      19 Oct 2009 @ 22:40
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

by the way - there should not be a problem with three stick of RAM. I'd stick them back in

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Reply by: Alan D. PCIQ IT ProfessionalIT Professional in Oakham, LE15      19 Oct 2009 @ 22:56
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

Another thing that I noticed from the HJT log- how many printers do you have? You have both an Epson and Lexmark installed. If you don't use both, remove the redundant one.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      19 Oct 2009 @ 23:35
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

I've now had a chance to go through this in more detail
In addition to the points already made, the following are non-essential and could usefully be removed from running at startup


O4 - HKLM..Run: [Adobe Photo Downloader] "C:Program FilesAdobePhotoshop Album Starter Edition3.0Appsapdproxy.exe"

O4 - HKLM..Run: [RemoteControl] "C:Program FilesCyberLinkPowerDVDPDVDServ.exe"

O4 - HKLM..Run: [LGODDFU] "C:Program Fileslg_fwupdatefwupdate.exe" blrun

O4 - HKLM..Run: [InCD] C:Program FilesNeroNero 7InCDInCD.exe

O4 - HKLM..Run: [SecurDisc] C:Program FilesNeroNero 7InCDNBHGui.exe

O4 - HKLM..Run: [NvMediaCenter] RUNDLL32.EXE C:WINDOWSsystem32NvMcTray.dll,NvTaskbarInit


O4 - Global Startup: Microsoft Office.lnk = C:Program FilesMicrosoft OfficeOffice10OSA.EXE

O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.co.uk/SnapfishUKActivia.cab

O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/win/ActiveXPlugin.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -

http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

O23 - Service: NBService - Nero AG - C:Program FilesNeroNero 7Nero BackItUpNBService.exe

O23 - Service: Nero Registry InCD Service (NeroRegInCDSrv) - Unknown owner - C:Program FilesNeroNero 7InCDNBHRegInCDSrv.exe (file missing)

O23 - Service: NMIndexingService - Nero AG - C:Program FilesCommon FilesAheadLibNMIndexingService.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:Program FilesCyberLinkShared FilesRichVideo.exe






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Reply by: Alex T.      20 Oct 2009 @ 23:15
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

I tested the combofix programme on my own PC (Since I was having a similar issue with downloading malwarebytes antimalware scanner on it). Well I am pleased to tell you that it was sucessful. I was able to dld the exe file with out any error messages. I will run combofix on my parents machine and run the malwarebytes software, hopefully with the same success.

Is it worth downloading Spybot or Adaware SE? Or will that just make my parents machine even slower?

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      20 Oct 2009 @ 23:43
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

I wouldn't bother with Adaware
Spybot is OK to use to scan with, but dont bother with the TeaTimer function, and don't use the "innoculate" feature - it causes havoc with machines running Internet Explorer 8
Its OK to use it for a one-off scan to remove any malware - it still has one of the most effective scanning engines around

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      20 Oct 2009 @ 23:46
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

just to follow up on another point - I also today got a warning from AVG about a trojan in the Malwarebytes scanner. The file it actually warned about was one I'd had on a CD for a couple of weeks, and this is the first time its been flagged. I'm sure its a false positive, possibly based on the way the Malwarebytes product cleans

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Reply by: David R H. PCIQ IT ProfessionalIT Professional in Sutton, SM1      21 Oct 2009 @ 08:28
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

Wouldn't be the first time I've seen AVG do that - give false positives, almost certainly due to errors in their virus definition files. If enough people report the problem, they usually fix it within a few days.

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Reply by: Alex T.      22 Oct 2009 @ 23:17
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

Tonight I ran the ComboFix programme on my parents computer and was subsequently able to download the malwarebytes software recommended. I have left it doing a FULL system scan to see what else is lurking in the background. I looked at the startup programmes and services and did my best to remove the listed items. I used msconfig to do this, deselected the items in question. I am not sure how to remove them completely however, nor find the DFP items. I assume this is the best way of doing it. By the way, I spotted that there were ALOT of files associated with the Toolbar ALOT. Combofix sorted that out. The computer seems to load up a little quicker now. Oh and I have put the memory back into the PC. It is now recording 1GB. I think a general tidy up is needed and a defragment.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      23 Oct 2009 @ 00:13
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

if you run option 2 in the HijackThis menu you end up with a list with tickable items
Tick the ones you want removing, run the "fix" tool and it will knock them out of the registry.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      23 Oct 2009 @ 00:22
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

while you are on the subject of "general tidy up"
use CCleaner http://www.ccleaner.com/download
AND ATF Cleaner
http://www.atribune.org/index.php?option=com_content&task=view&id=25&Itemid=25

to clear out all the temp and temp internet files
Use ATF Cleaner first as its quicker to run. Each program only cleans the specific profile its run under, so you need to run them sequentially in each profle. Use both programs as they both act is parts of the system that the other misses
CCleaner also has a registry cleanup facility that helps a lot as well

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Reply by: Alex T.      27 Oct 2009 @ 22:33
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.


I have used ATF cleaner on all of the profiles on my parents computer in order to clear out all temp and temp internet files (as suggested). I have also run CCleaner on each profile too. I also removed the items from startup and the registry using HijackThis! I think that there has been a slight improvement but the egg timer still appears, dissappears then reappears for a good few minutes when entering the profiles after starting the computer. Aparantly sometimes when they try to open an application or go onto the internet, they sometimes have to log off then back on for it to load (the internet more specifically). This isnt a new thing by the way (not as a result of the things I have tried). I need to fragment the drives next but will wait until the drive has been cleared of unnecessary files. Would deleting the profile and creating new ones help? Or will only a new processor or RAM improve things further?

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      27 Oct 2009 @ 22:53
RE: My parents PC randomly shuts down and it is also extremely sluggish when in use.

I don't think the CPU or RAM is your problem. Thats a Socket 939 board so it will have a reasonably quick (for its time) Athlon64 and 1GB of memory is enough.
Theres two areas of concern
1) theres a good bet that there is a viral problem you've not cleared out. Just using a new profile wotn fix that
2) I'd suspect those two 40GB hard drives. Both must be aging now, and how full is the c: drive?
If its over 70% full it would slow the system down. Also does windows management show any diskread errors?
Right click my computer > manage > system tools > event viewer and then check "application" and "system" for any errors


Actually as a postscript - you won't be able to get a replacement CPU for that board - AMD don't make socket 939 CPUs any more. Also DDR memory is old hat and costs a fortune. To upgrade you'd have to get a new motherboard, new RAM and CPU, an you'd probably find there wont be enough IDE headers to run those two 40GB hard drives
Only upgrade which would make sense would be a replacement large hard drive - with a clean installation of windows (dont simply clone the existing intall)
That machine wil never be quick by current standards, but it should certainly be easily capable of what your parents need

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Do you need computer support?