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Topic:

wireless connection

Posted by: Jeffrey b.      10 Dec 2009 @ 19:09
wireless connection

Hello, my wireless zero configuration is missing, so i cannot connect to the internet wirelessly. It just disappeared. I have contacted Microsoft, and HP support, none can seem to help me. My HP laptop connection does work with the ethernet cable, but that is a pain to use sometimes. Can anyone help? i am no expert so basic instructions please if you could, thanks!
Jeff.

Reply by: David R H. PCIQ IT ProfessionalIT Professional in Sutton, SM1      10 Dec 2009 @ 19:38
RE: wireless connection

Assuming the problem is as stated, there is a quick solution which may fix the problem but that doesn't address the issue of why the service disappeared in the first place. Did you install any software or make any other changes to the system between when the WiFi was working and when it stopped?

Anyway... find "My computer", either on the desktop or in the Start menu and right click on it. Click on "Manage".
Wait for the Management windows to open. then click on the + to the left of "Services and Applications" in the left hand pane.
Click on "Services" which should now be visible.
In the right hand pane, scroll down until you see
"Wireless Zero Configuration" and left click on it. If you're right about the fault, then, if you scroll to the right, you will see under "Status" that there is nothing. If it says "Started" then the problem is deeper than you thought and I suggest you get professional help from one of the PCIQ service providers.

Otherwise, in the left half of the right pane, there should be link "Start the service". If that's not there for any reason then, again, it's not a simple problem. If it is there, try clicking on it.

If the service starts OK then your WiFi will probably work. If it doesn't or the WiFi still doesn't play ball then, yet again, it's not a simple problem.

If the WiFi works for a while and stops again then you probably have a hardware fault and, yet again I'm afraid, you'll need to get professional help.

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Reply by: jeffrey  b.      10 Dec 2009 @ 19:52
RE: wireless connection

I cannot recall installing any software before it happened, i did have to revert back to factory settings a while ago as i got virus infections but it was working after that. There is no wireless zero configuration to click onto. Would seem i have a deeper problem. Would reverting back again to factory settings resolve the issue even though it means losing all my files?

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      10 Dec 2009 @ 20:27
RE: wireless connection

Reverting to factory settings will "solve" a software problem but do nothing for a hardware problem. Of course, if it is a software problem there is no guarantee that you won't get it working again but then go on to repeat the same action that caused it to fail.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      10 Dec 2009 @ 21:10
RE: wireless connection

is the wireless card still showing in device manager?
If the card has failed or is not recognised then ZEN may not run

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Reply by: Alan D. PCIQ IT ProfessionalIT Professional in Oakham, LE15      11 Dec 2009 @ 17:43
RE: wireless connection

Some laptops have a physical switch to enable/disable teh wireless card. Check that yours is on. It should show in Device Manager. If it has a red mark, it is either disabled or broken, if it has a yellow mark, it is probably just a driver issue.

Let us know what Device Manager shows

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Reply by: jeffrey b.      12 Dec 2009 @ 10:05
RE: wireless connection

Not sure how to check Device manager, all signs and feedback indicate a bigger problem. I have enquired at PC World and it seems it will cost me £250 fixed charge to have it looked at. I could buy almost a new cheap laptop for that. Would a usb attachment for pc's that have no wireless be a better option?

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Reply by: Stuart E. PCIQ IT ProfessionalIT Professional in Cheddar, BS27      12 Dec 2009 @ 10:18
RE: wireless connection

That is why it is a better option to submit a job on pciq and gt your local IT guru to quote and assist you rather than PC World!

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