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Topic:

Setting Up Tiscali Internet

Posted by: David S.      9 Oct 2010 @ 20:45
Setting Up Tiscali Internet

Hello:
My Dad is in the UK and I am in the US. I provide all his computer support via the web.
He has an old Windows laptop with Tiscali as his ISP.
I want to buy him an IMAC when he visits here at Christmas.
The problem is setting up his internet connection - he is completely computer illiterate - he in the US so that he can just plug it in a go when he returns home.
I am pretty computer savvy, but would appreciate any advice on the best way to go about this.

Thanks
David

Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      9 Oct 2010 @ 23:21
RE: Setting Up Tiscali Internet

I'm confused; you say you're computer savvy but I don't see the problem. I presume this is a broadband internet connection we are talking about? Most people these days have an ADSL wireless router, in which case there shouldn't be a problem. If your father has an old (Speedtouch?) USB broadband modem then there is little hope you will get it to work with an IMAC and little point in trying; it's time for your father to get a router!

Tiscali are long gone, taken over by TalkTalk. I imagine if your father contacts them they will send him a free router, provided he signs up for anther 12/18 months minimum contract.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      9 Oct 2010 @ 23:38
RE: Setting Up Tiscali Internet

and I'll add to that
TalkTalk send out wireless routers that are already configured to the customers account, and preset with a WPA key. The need no setup. Just plug them in and go. You just need to configure the wireless connection on the computer

On a different matter - I personally think you are making a mistake switching him to a Mac. If - as you say - he is completely illiterate then asking him to learn a completely new OS is pushing your luck a bit. And when it goes wrong and he DOES need hands-on support, where will you get it. PC techs are easy to find, Mac ones far less so. To use a Mac he needs to be capable of self-support. You won't be able to do it all from the other side of the pond


(PS - please don't turn this into an argument over the pros/cons of MacOS vs Windows, that not my point. I simply believe that its not the best option in this particular case)

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Reply by: David S.      10 Oct 2010 @ 13:01
RE: Setting Up Tiscali Internet

Thanks for your input. He has one of the USB modems and that's my concern. I have tried to call Tiscali - but have just been put on hold for ever.
If - as you say they will replace the USB modem with a proper router than that would seem to be the best option.
Having had may years (+30) working - as an amateur - with Windows and then for the last 5 with MAC OS, I find the latter easy to troubleshoot and more stable.
If anyone has an email address for tiscali - other than the form they have on their web site I would appreciate it.

Thanks

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      10 Oct 2010 @ 14:08
RE: Setting Up Tiscali Internet

Tiscali dont actually exist - they have been totally subsumed into TalkTalk

More importantly - don't even think of e-mailing them. Like all UK ISPs they are geared up to connect with customers through their call centres only. They don't have the staff resources for handling letters / e-mails

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      10 Oct 2010 @ 15:01
RE: Setting Up Tiscali Internet

A wander round the TalkTalk web site suggests that 0800 107 9000 may be the number to call, if that is accessible from outside the UK.

I'm a computer professional working almost exclusively with PCs and I find it a real wrench trying to do anything more than the very basics with a MAC, so I am inclined to agree with Jon that your father may have a hard time adjusting. This isn't about whether MACs are better or worse, just that they are different.

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Reply by: David S.      10 Oct 2010 @ 15:55
RE: Setting Up Tiscali Internet

Thanks for your thoughts. As new PC,s seem to be equipped with windows 7 his USB modem is not supported anyway so I,ll try that phone number and see if I can get a real modem for him. Are there any commercial modems that I could purchase that would work or is theirs proprietary?

Thanks

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      10 Oct 2010 @ 16:47
RE: Setting Up Tiscali Internet

A "router" is the device you want. It's almost bound to have a wireless capability, which would make it a "wireless router". Routers are not proprietary unless an ISP uses firmware to make them so, thus any commercial router of the right type would do. It does need to have a built-in modem however, this type is generally termed an "ADSL router".

In case you have forgotten, over here we generally pronounce router as "rooter", not "rowter" as they do over in the U.S.

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Reply by: David S.      10 Oct 2010 @ 16:49
RE: Setting Up Tiscali Internet

Thanks - its been 30 years since I lived in the UK - I need an injection of culture now and again :).

I saw this on Amazon - would this do what I nned?

http://www.amazon.co.uk/TalkTalk-Broadband-Router-SmartAX-MT882/dp/B000OGKCH6

Thanks

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