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Topic:

can't connect to the internet

Posted by: chris b.      10 Apr 2012 @ 00:05
can't connect to the internet

can anybody help? i have a dell inspiron 1300 laptop running on xp its about 6 yrs old. I came home from work the other day and my laptop is connecting to wireless networks but will not connect to internet. It shows either "aquiring ip address" or "authenticating" when i hover over the wireless icon. When i have clicked repair i get a message in a split second that starts to say it has failed to renew ip address etc. I have searched several options, used the command prompt box to try and renew ip address, uninstalled and downloaded updated drivers for the card etc. The other computers/laptops at home and work all connect fine just not my laptop! i am getting very frustrated with it now - arrrgh! i don't really want to pay for a repair as due to age it may be cheaper to by a second hand laptop, but i cant really afford that either? can anyone help me? thanks chris

Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      10 Apr 2012 @ 02:57
RE: can't connect to the internet

Your cheapest option would be to buy a plug-in USB wireless adaptor for about ten pounds and use that instead of the built-in one.

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Reply by: chris b.      10 Apr 2012 @ 12:02
RE: can't connect to the internet

Is there no way to repair it cheaply? forgot to mention in the original post that the ethernet connection picks up network but not the internet also? if that is any help? Thanks for the advice though - may be easiest its just that i have to connect via ethernet at work :-(

thanks chris

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      10 Apr 2012 @ 12:46
RE: can't connect to the internet

the socket has probably failed
You could try a system restore just in case its a software or driver glitch, but otherwise Alan's suggestion is the cheapest option

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Reply by: Dave C. PCIQ IT ProfessionalIT Professional in Nuneaton, CV11      10 Apr 2012 @ 14:21
RE: can't connect to the internet

Chris, this problem could be caused by any number of things but the error indicates that you fail to get an IP address. Has anyone tweaked your router? It may be you've exhausted the number of free addresses in the range. Try allocating yourself a static IP address and ensure you define the gateway and DNS settings correctly.
(Check using ipconfig /all from a different computer connected to you router - the last octet of your IP address has to be unique in the range 1 to 254 - choose 231 for example).

Perhaps someone has enabled MAC address filtering on the router and your laptop is excluded.

Perhaps someone has selected WPA2 encryption and your wireless adapter can't handle better than WPA or WEP.

There may be a clash between the wireless adapter application software and Microsoft's inbuilt wireless capability (Wireless Zero service). Try using one or the other.

Will your laptop connect successfully to someone else's broadband router?

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Reply by: Alan D. PCIQ IT ProfessionalIT Professional in Oakham, LE15      13 Apr 2012 @ 23:24
RE: can't connect to the internet

In one of the earlier posts Chris said that the Ethernet does not connect either. I suspect there is a setting that is wrong on the PC which is preventing both wifi and wired connections. Go into Control Panel.Network connections and look at teh settings on both adapters. They should normally be set to DHCP and would then pick up settings from your router. It sounds as if they may have been set to wrong static addresses. Another possibility is that your firewall or AV software is blocking network access. What AV are you running? Norton is notorious for blocking internet access if it is not configured correctly.

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Reply by: chris b.      17 Apr 2012 @ 20:47
RE: can't connect to the internet

thanks for all the help guys! - Finally fixed it (i hope anyway) i have manually set the ip address and gateway etc and tried several different digits at the end of address and this seems to now be working - i am replying on said laptop! fingers crossed it will now stay like that i have restarted a couple of times to ensure it has taken and all well so far - thanks again for the advice - chris b

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