ip adress

Hi, i have the internet with sky on my computer and my laptop won't connect to it. My ip adress keeps showing zeros yet it will connect to unsecured internet users in my flats. I have put in my password and i'm sure it connected once but won't again even when i press repair on the internet help. I'm not very good with computers so i would be very gratful if help is explained step by step in laymen's terms. Hope you can help thank you. Lorna

check these pages from Sky

http://www.skyuser.co.uk/forum/sky-router/772-sky-router-setup-configuration.html

http://www.skyuser.co.uk/forum/view-wireless.html

Do you have Norton Internet Security installed?

Nightmare. Did you save the "profile" when you made the good connection? If you didn't you will have to enter all the username / password / key information each time you connect. Saving the setup configuration as a "profile" means that next time you swith on, the internet connection will be restored automatically. Basically all you need is the WPA Key Code from the label under your Sky Wi-Fi Router.

thank you all so much for your time, i'm going to try and save the profile as was suggested and i have tried but i haven't done it yet due to my rubbish computer skills but i'm going to try again and if i doesn't work you'll hear from me in the future and i haven't got norton, Thanks guys, it's nice to know that there are people out there willing to help x