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Problem with Dell 1525

Posted by: Sarah V.      30 Aug 2009 @ 18:42
Problem with Dell 1525

Hi I have a Dell 1525 using Windows Vista with a 3 Dongle. Recently I tried to shut it down as something was downloading which I didn't want. When I restarted I couldn't connect to the net, so I uninstalled the dongle in order to reinstall it. Now, when I switch the PC on, I get a message that windows did not shut down properly and all I get is a black screen. If I run the dianostic repair tool I can get back to desktop but cannot get the control panel to work or any other prompt so am unable to reinstall the net. Have tried system restore that doesn't work. Any ideas anyone? is this a virus, please help

Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      30 Aug 2009 @ 19:26
RE: Problem with Dell 1525

"something was downloading which I didn't want"

just what was downloading?

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Reply by: Sarah V.      30 Aug 2009 @ 21:47
RE: Problem with Dell 1525

I get this automatic pop up from the anti virus I have installed and tried to stop that.

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Reply by: Alan D. PCIQ IT ProfessionalIT Professional in Oakham, LE15      30 Aug 2009 @ 21:55
RE: Problem with Dell 1525

Which Anti Virus was that? Was it called WinAntiVirus2009 by any chance?

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Reply by: Sarah V.      30 Aug 2009 @ 22:41
RE: Problem with Dell 1525

Yeah why? just can't get it to do anything now, control panel doesn't work niether does system restore

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      30 Aug 2009 @ 22:50
RE: Problem with Dell 1525

thats a fake Antivirus program which actually infects the machine. It tries to get you to purchase a worthless piece of junk software (often the download does not even become available)
One of the features of the program is that it replaces the unserinit.exe and explore.exe files and often hijacks their registry entries.
Thats whats happened here and why the machine wont boot.
It needs those two files replacing, the registry restoring, the machine cleared of all downloaded junk and thorough antimalware scans with multiple real security products
Time to call in expert help. You are unlikely to clear this yourself. A simple system restore will NOT remove the infection

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      30 Aug 2009 @ 22:53
RE: Problem with Dell 1525

a PS -from what you say this infection has also applied restrictive registry policies on the machine, which makes it even harder to remove. You really do need to get someone to look at this machine.

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