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Topic:

AOL (TalkTalk) ADSL signal gone - nearly two weeks

Posted by: Tom B.      8 Feb 2013 @ 10:31
AOL (TalkTalk) ADSL signal gone - nearly two weeks

Hi,

About two months ago our trusted Netgear modem router decided to die. We replaced it with a top of the line Netgear WNDR3700 N600.

Setup was a breeze, and it was working perfectly until two weeks ago.

Inotcied that the ADSL light had suddently gone out and we could no longer connect. Hmmmm...

Firstly I wanted to eliminate an issue with the router, so we returned it and got an exchange. Same issue.

Tested it on every phone line in the house, on a laptop and the PC, wih no other ADSL filters plugged in, switched from old to new filters and back again - still nothing.

Finally rang AOL/TalkTalk, they ran a test on the line and said nothing was wrong. Kept escalalting until finally they said someone would be in touch regarding an engineer coming out - that was 5 days ago.

I belive I've got a good knowledge of computers and the router, so I've changed a few of the settings to see if that has any luck - still dead.

Are there any obvious things I'm missing here? Phone line is fine and we don't have a 'test socket, in the mian phone connection (much to the surprise of the three different TalkTalk guys on the phone).

Any help would be much appreciated - can't take much more of being offline at home!

Thanks,
Tom

Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      8 Feb 2013 @ 16:05
RE: AOL (TalkTalk) ADSL signal gone - nearly two weeks

TalkTalk supply every customer with a free wireless router. Have you tried using that?

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      8 Feb 2013 @ 16:44
RE: AOL (TalkTalk) ADSL signal gone - nearly two weeks

That unit it a wireless router
NOT a modem router
It will not work with a TalkTalk connection unless you also have a separate ADSL modem connected to it.
You've spent £100 on something that cannot work for you

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Reply by: Tom B.      8 Feb 2013 @ 19:36
RE: AOL (TalkTalk) ADSL signal gone - nearly two weeks

Thanks for the replies. I'm a little concerned that your profile states 'IT Professional'. Couple of reasons for that.

Jon.S - the Netgear WNDR3700 N600 is a wireless modem router. I clearly state that it has previously worked. Did I just imagine that? That's your credibility completely gone. Thanks for trying though.

Robin N - I've used three routers and none work. We're with AOL - who are a subsidiary of Talk Talk. We've never received anything from them, but it won't help unless it can magically create an ADSL signal.

Anybody else know what they're talking about?

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Reply by: Tom B.      8 Feb 2013 @ 21:45
RE: AOL (TalkTalk) ADSL signal gone - nearly two weeks

Correction - DGND3700. That's the wireless modem router.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      8 Feb 2013 @ 21:46
RE: AOL (TalkTalk) ADSL signal gone - nearly two weeks

thats funny then
take a look at the specs page at
http://www.netgear.co.uk/home/products/wirelessrouters/high-performance/WNDR3700.aspx#two

"Five (5) 10/100/1000 (1 WAN and 4 LAN) Gigabit Ethernet ports with auto-sensing technology"

Thats not a modem
Unless they have two devices with the same name

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      8 Feb 2013 @ 22:03
RE: AOL (TalkTalk) ADSL signal gone - nearly two weeks

Ah, so you gave us the wrong model number? We can only go on the info you provide....

Anyway that now makes more sense. In my experience the DGND3700 is an unreliable paperweight. In the last couple of years I've come across many that have failed within weeks of purchase.
My view? Try another make of router. Netgear units are overpriced anyway.

As an aside, this really is the wrong week to be having problems with Talktalk. They really have been in a bad way recently - don't expect much sense from them
See http://www.theregister.co.uk/2013/02/04/talktalk_service_blighted_in_south_east_of_england_for_days/

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      9 Feb 2013 @ 01:19
RE: AOL (TalkTalk) ADSL signal gone - nearly two weeks

If you're paying for service and not getting it (AOL? / TalkTalk?) go shout at them but don't come yelling at us for trying to help you for free. Troll!

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      9 Feb 2013 @ 07:22
RE: AOL (TalkTalk) ADSL signal gone - nearly two weeks

Don't bite the hand that feeds you and don't ask for help, give the wrong information then criticise responses based on that wrong information.

However, log on to your Netgear router and look at the status page. In the modem section see if the downstream and upstream connection speeds are shown. If these are both zeros then the ADSL light is right and your line has lost its broadband. Just to be on the safe side, reset your router to its factory state and try again. If that does not work remove the faceplate from your master telephone socket and connect the router to the test socket behind the faceplate. If that does not work, remove the router and ask TalkTalk to test the line. If they still say nothing is wrong then you know they are lying.

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