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Topic:

toshiba laptop running slow.

Posted by: kathryn  w.      29 Aug 2009 @ 16:23
toshiba laptop running slow.

hey this is about my laptop. I(i posted one about my partners laptop too)

my laptop is a toshiba. dont know which type have git it with me but bought it about 4 years ago.

recently I was working on it and the whole thing frooze so I left it to catch up but it didnt. so ...uhhhh silly me ..took tha battery off. (i know dumb huh) but anyway when I truned it back on it would start up but windows wouldn't start up. took it too pc world to recover my urgently needed work (which was a waste hardly got anything) and the rebooted and restored windows myself. it worked but ran really very very slow and then crashed after 5 mins especailly if I tried to go on the internet. didnt like it at all. I tried rebootiung again but same thing. left it for a while cos I couldn't use it tried it again about 2 weeks ago and now windows starts. just to the opening screen (??) and just wont go any further than there. please give me an idea what could be worng and what I could do to help thankuyou some much .

Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      29 Aug 2009 @ 17:59
RE: toshiba laptop running slow.

well, after two attempts at restoring this by non-professionals, its hard to judge
Did the machine come with factory restore disks? Your best bet is to use those and restore it to a default state. If it still crashes after that, then we have a hardware problem to investigate. Until then we are wasting time trying to diagnose this

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Reply by: Alan D. PCIQ IT ProfessionalIT Professional in Oakham, LE15      29 Aug 2009 @ 21:13
RE: toshiba laptop running slow.

Just a guess, but taking the battery out has probably corrupted the hard disk and Windows install, so a re-install might cure that. That would be consistent with PC World not being able to recover much of your data. However, that does not explain the original problem. It might have frozen for a number of reasons - short on RAM, overheating, corrupt hard disk, other fault. Even if you wipe it and re-install, you might find that the original problem is still there.

It may be possible to sort out the problem, but I suspect it will not be quick, and therefore not cheap.

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