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IBM Lenovo T60 Client Security Solution passphrase

Posted by: John R.      20 Feb 2010 @ 22:34
IBM Lenovo T60 Client Security Solution passphrase

Hi

I have had my T60 from new. The Windows password and the CSS passphrase have always been the same. On booting up, CSS would not accept the passphrase. It is now 'greyed out'on the "ThinkVantage Client Security Solution" menu.
Windows password was accepted. The red mouse button in the centre of the dashboard stopped working at the same time.

I have rebooted many times but this situation remains.

The effect of this is that I cannot access the files held in the R: Securedrive (the drive which is encrypted with the bundled software Utimaco safeguard).

Is this problem a software or hardware problem?
How can I access the encrypted R: drive?

I would be very grateful for any replies.

Thank you.

Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      20 Feb 2010 @ 23:18
RE: IBM Lenovo T60 Client Security Solution passphrase

possibly hardware or software. That technology is based around use of a TPM chip and you're not going to get around it - see
http://www.pc.ibm.com/us/think/thinkvantagetech/security.html
Have a word with Lenovo to see if they can help, but I think the chances will be around nil
That technology was designed to be uncrackable

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      20 Feb 2010 @ 23:42
RE: IBM Lenovo T60 Client Security Solution passphrase

BIOS passwords (which are also chip-based, I understand) sometimes go wrong. If you have this sort of problem then you have the ultimate in security, an encrypted drive that is totally inaccessible! It may well not do any good, but a System Restore (to a time before your problem arose) is worth a try.

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Reply by: John R.      21 Feb 2010 @ 16:30
RE: IBM Lenovo T60 Client Security Solution passphrase

Sincere thanks are due to both Jon and Alan. The replies are very much appreciated.
I will follow the advice given.
I also have the original hard disk before I upgraded to a bigger disk about 5 months ago. I am going to image this before re-installing it.
Best wishes
John

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      21 Feb 2010 @ 17:02
RE: IBM Lenovo T60 Client Security Solution passphrase

Best of luck, John, but if it is a security chip that has thrown a wobbly then there may be no way back!

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      21 Feb 2010 @ 20:30
RE: IBM Lenovo T60 Client Security Solution passphrase

If the security chip has blown you stand a good chance of screwing up the old drive when you put it back in... make sure that image works before you try putting the disk back in

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Reply by: John R.      21 Feb 2010 @ 20:42
RE: IBM Lenovo T60 Client Security Solution passphrase

Alan - thanks for the best wishes.

Jon - thank you for the word of caution on this - perhaps I can use the image of the hard disk to try it out first. I will ask someone more knowledgeable to assist me. I will also replace the fingerprint reader first (stopped working) to see if it recognises my fingerprint.

Big question: why has the red TrackPoint button (and its buttons) stopped working at exactly the same time as the CSS problem but the Touchpad and its buttons are working OK?

I will never trust ThinkVantage encryption again.

This has really stressed me out.

Very best wishes to you both.

John

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      21 Feb 2010 @ 20:52
RE: IBM Lenovo T60 Client Security Solution passphrase

hard to answer that, but the fact that the fingerprint reader has also stopped working suggests maybe a failing motherboard.
Motherboard problems sound more likely than three individual failures of TPM chip, fingerprint reader, and mouse
I assume you use this for work: I would suggest its in your best interests to replace it rather than to try repairs - which I fear will not work.
Also you really should get into the habit of making backups (sorry, I know its after the event), but its times like this which show the importance of data backup

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Reply by: Richard B. PCIQ IT ProfessionalIT Professional in Edinburgh, EH1      21 Feb 2010 @ 21:07
RE: IBM Lenovo T60 Client Security Solution passphrase

And I'll just add….. UNENCRYPTED backups!

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Reply by: John R.      21 Feb 2010 @ 21:07
RE: IBM Lenovo T60 Client Security Solution passphrase

Hi Jon - thank you for your suggestions and advice on this. You are correct - this is my own T60 that I use for a living. I bought it in December 2006.

I always use a docking station but I wondered whether the laptop was becoming a little too warm underneath when I took it out .....?

I don't have my usual USB backup device with me but I have a horrible feeling that I never backed up the contents of the R: drive or the R: drive. (I backed up all data files yesterday to another USB device.)

In a couple of weeks' time when I have a day off, I will sit down with a techie person and try to fix it in some way, etc.

Thank you again. You have been very helpful.

Atb

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Reply by: c L.      5 Feb 2011 @ 22:58
RE: IBM Lenovo T60 Client Security Solution passphrase

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