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Topic:

unable to open ecard

Posted by: George E.      22 May 2010 @ 16:44
unable to open ecard

When i click on the link to open the greetings card sent by email it does not work.
Could some kind person help please?

Reply by: Seth N. PCIQ IT ProfessionalIT Professional in Wembley, HA0      22 May 2010 @ 17:05
RE: unable to open ecard

Hi

Which OS are you using Windows Xp,Vista or Windows 7?

Are you using internet explorer or Mozilla Firefox for the internet?

What Antivirus software are you using?

Are you accessing your emails through outlook express or simply through web browser like internet explorer etc.

Please provide us more details.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      22 May 2010 @ 18:38
RE: unable to open ecard

most "greetings cards" turn out ot be viruses...
perhaps your security software is doing its job?

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Reply by: George E.      22 May 2010 @ 19:05
RE: unable to open ecard

Hi Seth
Which OS are you using Windows Xp,Vista or Windows 7? Windows XP

Are you using internet explorer or Mozilla Firefox for the internet? Internet Explorer

What Antivirus software are you using? Kaspersky

Are you accessing your emails through outlook express or simply through web browser like internet explorer etc. Internet Explorer/Hotmail
I have gained access to the link on another PC with the above identical setup and it opened the link OK!,which confuses me even more! Many thanks

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Reply by: George E.      23 May 2010 @ 15:46
RE: unable to open ecard

Hi Jon
I have done a full scan of my PC and before that i turned off Kaspersky and then tried to open the link but i suppose a virus would have been before i did these exercises anyway.I notice where you click Pop Up Blocker on/off that it ie greyed over so there is no control over it,is there any clue there? Many thanks

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      23 May 2010 @ 22:51
RE: unable to open ecard

the presumed virus would be in the e0mail, NOT in the PC. Its probably still on the server, not downloaded

there are many variables here depending on your AV software, the e-mail software you are using, the nature of where the "greeting card" came from - and its format
Personally I just delete any such mails without reading them: I've never seen a legit one yet. If I was unable to open one I'd be pleased: it would mean my security software was working correctly.
Just delete it and forget it

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Reply by: George E.      24 May 2010 @ 19:47
RE: unable to open ecard

Hi Jon Thankyou for your advice which was very much appreciated.I had become convinced that there was something radically wrong with my PC!

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