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Virus Spy Ware Removal

Topic:

watching video online

Posted by: garry m.      31 Mar 2013 @ 23:37
watching video online

a niece of mine has had her laptop infected with a virus , maleware or other program after watching a tv episode online apparently she watched the episode and when it ended a message box came up asking for a large sum of money now when the computer is switched on it loads but after loging in you can only get a white screen i hace tried safe mode with command prompt but i do not know the commands and when you click out of command pronpt you are in safe mode but you omly have a black screen, can this be resolved whithout removing the hard drive and makeing it a slave in another system?

Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      1 Apr 2013 @ 00:49
RE: watching video online

It's possible that the laptop has a recovery partition that will wipe the existing installation and deploy a disk image that will reset it back to out-of-the-box factory condition. The recovery option is normally accessed by tapping a function key such as F8 or F5, sometimes a combination keystroke such as CTRL+F8 as the machine boots up. If you are lucky you may briefly see which key to press on the first black (POST) screen that appears as you switch on. Failing that check the documentation that came with the laptop.
Once you get it running be sure to get a good antivirus installed.

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Reply by: garry m.      1 Apr 2013 @ 09:49
RE: watching video online

i have done a bit of research online and it looks like a fbi paycheck virus so i am triying anvi rescue disk , used from a bootable pen drive, i will post the result of running the programe, my niece is not that concerned abought the laptop but wishes for the photos that are stored on the pc which are ireplacable

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      1 Apr 2013 @ 10:26
RE: watching video online

garry

you are more likely to get a resolution to this if you use the HitmanPro.Kickstart software rather than the ANVI program

http://www.surfright.nl/en

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Reply by: garry m.      2 Apr 2013 @ 18:30
RE: watching video online

thank you for the marvelous replies, i used anvi and kickstart pro also avg recovery but all 3 where to no avail but i did find a site for command prompt and managed to restore the pc to an ealier time neither anvi or kackstart managed to get me past the white popup screen, once the computer restored to the earlier time i ran malewarebytes and super antispyware and avg 2013 these 3 programmes have now been installed on her laptop and hopefully she has learnt not to look at these kinds of sites and not to let her friends play with it either i startwd it in safe mode with command prompt c: windowssystem32cd restore c:windowscd restore strui exe she was lucky it had not corrupted the restore points on the laptop, thank you for your time and help, she is very gratefull to be able to access her pictures

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      4 Apr 2013 @ 00:14
RE: watching video online

Brilliant; glad you got it restored. Now may be a good time to find some cloud or USB storage for those photos & files that are so precious.

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